Technical Architect
Posted Today by PRIMUS Global Solutions (PRIMUS UK & Europe)
Negotiable
Undetermined
Hybrid
Reading, England, United Kingdom
Summary: The role of ServiceNow Technical Architect involves leading the configuration and architecture of ServiceNow solutions for a 6-month contract based in Reading, UK. The position requires extensive hands-on experience with various ServiceNow modules and strong integration capabilities. The architect will also be responsible for defining technical governance and communicating effectively with stakeholders. This hybrid role necessitates a blend of technical expertise and interpersonal skills.
Key Responsibilities:
- Lead the configuration and architecture of ServiceNow solutions.
- Utilize deep experience across multiple ServiceNow modules/workflows.
- Implement strong integration solutions using REST/SOAP APIs and other tools.
- Define and implement technical governance and architecture operating models.
- Communicate technical designs effectively to business stakeholders and peers.
- Write architectural documentation and ensure adherence to IT best practices.
Key Skills:
- Strong experience in IT with hands-on ServiceNow expertise.
- Deep knowledge of multiple ServiceNow modules (ITSM, ITOM, etc.).
- Strong integration experience with REST/SOAP APIs and custom integrations.
- Understanding of data modeling, CMDB, and data governance.
- Experience with IT best practices: ITIL, Agile, DevOps, CI/CD.
- Excellent problem-solving and analytical skills.
- Strong communication skills for stakeholder engagement.
- ServiceNow Certified System Administrator (CSA) certification required.
- Other relevant certifications preferred (CAD, CIS, etc.).
Salary (Rate): undetermined
City: Reading
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: ServiceNow Technical Architect
Contract Duration: 6 Months
Location: Reading, UK (Hybrid - 3days)
Required Qualifications & Skills Experience :
- Strong Experience in IT, of which several years are hands-on with ServiceNow—both in configuration and architecture.
- Some roles require more depending on seniority.
- Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.).
- Strong integration experience: REST/SOAP APIs, Integration Hub, MID Server, custom integrations.
- Understanding of data modeling, CMDB, metadata, core data, data governance, security.
- Experience in defining and implementing technical governance, architecture operating models, instance strategy.
- Good knowledge of IT best practices and frameworks : ITIL, Agile methodologies, DevOps, CI/CD practices.
- Strong problem-solving, analytical skills; ability to resolve technical trade-offs (e.g., custom vs. configuration, performance vs. maintainability).
- Excellent communication skills: ability to explain technical designs to business stakeholders, leadership, peers; also effective writing of architectural documentation.
- Certifications: ServiceNow Certified System Administrator (CSA) is typically required.
- Other relevant certifications like Certified Application Developer (CAD ), CIS for relevant modules, or higher-level architecture credentials (e.g. Certified Master Architect / Certified Technical Architect) are strongly preferred.