Technical Architect – ServiceNow

Technical Architect – ServiceNow

Posted Today by Smartedge Solutions

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Negotiable
Undetermined
Hybrid
London Area, United Kingdom
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Application Programming Interface (API) Automation Business Requirements Certified Scrum Master (CSM) Cloud Computing Cloud Technology Constituent Relationship Management Continuous Integration and Continuous Delivery Customer Relationship Management (CRM) Software Enterprise Architecture Google Cloud Platform (GCP) Information Technology Infrastructure Library IT Service Management Management Microsoft Azure Scalability Scripting ServiceNow Software Coding Stakeholder Management Workflows

Summary: The role of Technical Architect – ServiceNow involves leading the design, development, and implementation of enterprise-scale ServiceNow solutions. The candidate will define architectural standards, ensure platform scalability, and guide technical teams in delivering high-quality IT services. Strong leadership and stakeholder management skills are essential, along with deep technical expertise in ServiceNow. The position is based in London with hybrid working arrangements.

Key Responsibilities:

  • Define and maintain ServiceNow architectural standards, frameworks, and best practices.
  • Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
  • Lead technical design sessions and translate business requirements into technical solutions.
  • Oversee ServiceNow platform governance, upgrades, and integrations.
  • Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
  • Drive automation and innovation across IT processes using ServiceNow capabilities.
  • Provide technical guidance to developers, administrators, and implementation teams.
  • Review and approve solution designs, configurations, and customizations.
  • Mentor junior engineers and promote knowledge sharing across teams.
  • Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
  • Implement automation workflows, orchestration, and API-based solutions.
  • Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
  • Establish and enforce coding standards, security policies, and compliance requirements.
  • Conduct regular audits of ServiceNow configurations and customizations.
  • Provide reporting and analytics on platform performance and adoption.
  • Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
  • Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
  • Communicate complex technical concepts to non-technical stakeholders.

Key Skills:

  • Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
  • Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
  • Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
  • Proficiency in automation tools and CI/CD practices.
  • Solid understanding of ITIL processes and enterprise IT service management.
  • Experience in designing governance frameworks for ITSM/ITOM.
  • Strong leadership and mentoring capabilities.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with problem-solving abilities.
  • ServiceNow Certified Technical Architect or Certified Master Architect preferred.
  • ServiceNow Certified Implementation Specialist (CIS) in multiple modules preferred.
  • ITIL v4 Foundation certification preferred.
  • Experience in large-scale enterprise ServiceNow implementations preferred.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Smartedge’s Client is looking for an individual to help with their ServiceNow Technical Architect @ London, Uk (Hybrid Working)

Key area: We are seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.

Key Responsibilities

  • Architecture & Design
  • Define and maintain ServiceNow architectural standards, frameworks, and best practices.
  • Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
  • Lead technical design sessions and translate business requirements into technical solutions.
  • Platform Ownership
  • Oversee ServiceNow platform governance, upgrades, and integrations.
  • Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
  • Drive automation and innovation across IT processes using ServiceNow capabilities.
  • Technical Leadership
  • Provide technical guidance to developers, administrators, and implementation teams.
  • Review and approve solution designs, configurations, and customizations.
  • Mentor junior engineers and promote knowledge sharing across teams.
  • Integration & Automation
  • Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
  • Implement automation workflows, orchestration, and API-based solutions.
  • Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
  • Governance & Compliance
  • Establish and enforce coding standards, security policies, and compliance requirements.
  • Conduct regular audits of ServiceNow configurations and customizations.
  • Provide reporting and analytics on platform performance and adoption.
  • Stakeholder Engagement
  • Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
  • Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
  • Communicate complex technical concepts to non-technical stakeholders.

Required Skills & Qualifications

  • Technical Expertise
  • Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
  • Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
  • Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
  • Proficiency in automation tools and CI/CD practices.
  • Process Knowledge
  • Solid understanding of ITIL processes and enterprise IT service management.
  • Experience in designing governance frameworks for ITSM/ITOM.
  • Soft Skills
  • Strong leadership and mentoring capabilities.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with problem-solving abilities.
  • Preferred Qualifications
  • ServiceNow Certified Technical Architect or Certified Master Architect.
  • ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
  • ITIL v4 Foundation certification.
  • Experience in large-scale enterprise ServiceNow implementations

If this sounds like a role you would be interested in or if you know someone in this field. Connect with me or email me at sirisha.p@smartedgesolutions.co.uk Alternatively, you can call me on Tel: +44(0)203 500 2108.

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