ServiceNow Technical Consultant (34831)

ServiceNow Technical Consultant (34831)

Posted 2 weeks ago by Myticas LLC

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Negotiable
Undetermined
Hybrid
Remote or Ottawa, Ontario
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Business Requirements Certified Scrum Master (CSM) Data Privacy Laws Management Scripting Security Clearance ServiceNow Solution Design Stakeholder Management Technical Consulting

Summary: The ServiceNow Technical Consultant will support the end-to-end delivery of a ServiceNow Customer Service Management (CSM) migration within a Public Sector environment. This hybrid role involves hands-on work in solution design, configuration, testing, deployment, and transition to sustainment, requiring enhanced security clearance. The consultant will collaborate with stakeholders to ensure the solutions meet business requirements and optimize system performance.

Key Responsibilities:

  • Design, configure, and implement ServiceNow CSM solutions aligned to business requirements
  • Support full lifecycle delivery including build, testing, deployment, and transition to support
  • Develop and maintain scripts, integrations, and platform configurations
  • Troubleshoot and resolve technical issues; optimize system performance
  • Collaborate with business and technical stakeholders to translate requirements into solutions
  • Support knowledge transfer and transition to sustainment/support teams

Key Skills:

  • Strong hands-on experience with ServiceNow platform (configuration, scripting, integrations)
  • Proven experience delivering ServiceNow implementations in mid-to-large enterprise environments
  • ServiceNow CSA certification required; CIS or additional certifications considered an asset
  • Experience working within Public Sector or regulated Canadian environments preferred
  • Strong understanding of data privacy, residency, and compliance requirements in Canada
  • Excellent problem-solving, communication, and stakeholder management skills
  • Ability to work independently and within cross-functional teams

Salary (Rate): undetermined

City: Ottawa

Country: Canada

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Our Government of Canada client is seeking a ServiceNow Technical Consultant to support the end-to-end delivery of a ServiceNow Customer Service Management (CSM) migration. This HYBRID role will be hands-on across solution design, configuration, testing, deployment, and transition to sustainment within a Public Sector environment and will require ENHANCED Security Clearance.


Key Responsibilities:
  • Design, configure, and implement ServiceNow CSM solutions aligned to business requirements
  • Support full lifecycle delivery including build, testing, deployment, and transition to support
  • Develop and maintain scripts, integrations, and platform configurations
  • Troubleshoot and resolve technical issues; optimize system performance
  • Collaborate with business and technical stakeholders to translate requirements into solutions
  • Support knowledge transfer and transition to sustainment/support teams

Qualifications:
  • Strong hands-on experience with ServiceNow platform (configuration, scripting, integrations)
  • Proven experience delivering ServiceNow implementations in mid-to-large enterprise environments
  • ServiceNow CSA certification required; CIS or additional certifications considered an asset
  • Experience working within Public Sector or regulated Canadian environments preferred
  • Strong understanding of data privacy, residency, and compliance requirements in Canada
  • Excellent problem-solving, communication, and stakeholder management skills
  • Ability to work independently and within cross-functional teams
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