Service Desk Analyst
Posted 1 day ago by REED
Negotiable
Inside
Onsite
Newcastle Upon Tyne, Tyne And Wear
Summary: The IT Service Desk Analyst role is a 10-week contract based in Newcastle, requiring an experienced professional to provide first-line support in a busy IT environment. The position involves working on a 24/7 service desk with a shift pattern of 4 on, 4 off, and necessitates minimal supervision. Candidates should be adept at using ServiceNow and supporting various IT systems and devices. Immediate availability is essential for this role.
Key Responsibilities:
- Provide initial support via telephone, email, and ServiceNow ticketing system.
- Work on the 1st line Service Desk team covering a 24/7 service desk.
- Coordinate training during initial daytime shifts before transitioning to night shifts.
- Support all levels of end users in a busy IT Service Desk environment.
- Hit the ground running with minimal supervision and training.
Key Skills:
- IT Service Call Management
- Remote service
- Active Directory Administration
- Understanding of TCP/IP, DHCP, and DNS
- iOS and Android device setup and support
- Microsoft Office 2010 and above
- Printer Support
- Fundamental desktop and troubleshooting skills
Salary (Rate): £26.66 hourly
City: Newcastle Upon Tyne
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
IT Service Desk Analyst
Newcastle - Fully Onsite
10 Week Contract
£26.66 per hour(umbrella)
One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 10 week assignment.
This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed.
You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users.
Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc.
Key Skills IT Service Call Management Remote service Active directory Administration Understanding of TCP/IP, DHCP and DNS. IOS and android device setup and support Microsoft Office 2010 and above Printer Support Fundamental desktop and troubleshooting
The Next Steps
If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.