Service Desk Lead
Posted 3 days ago by Hays Technology
£250 Per day
Inside
Hybrid
Birmingham, West Midlands
Summary: The Service Desk Lead role at My client involves managing a team of service desk analysts while providing hands-on support and ensuring effective stakeholder communication. This hybrid position requires a proactive individual with strong experience in service desk operations and stakeholder management. The successful candidate will be responsible for managing escalations, creating reports, and maintaining service desk efficiency. The role is based in Birmingham and requires working on-site two days a week.
Key Responsibilities:
- Being the first point of contact for escalations from the service desk
- Managing the service desk analysts
- Providing hands-on support if needed
- Creating rotas
- Creating reports
- Keeping stakeholders and customers updated
Key Skills:
- Service Desk Lead Experience
- Stakeholder Management Experience
- Hands on Service Desk Experience
- Power Bi
- Experience with ITIL will be a plus
Salary (Rate): £250/day
City: Birmingham
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Your new company, My client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports.
The experience below is essential for this role:
- Service Desk Lead Experience
- Stakeholder Management Experience
- Hands on Service Desk Experience
- Power Bi
- Experience with ITIL will be a plus
Key Responsibilities:
- Being the first point of contact for escalations from the service desk
- Managing the service desk analysts
- Providing hands-on support if needed
- Creating rotas
- Creating reports
- Keeping stakeholders and customers updated
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)