Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington

Summary: Contracting role for a Service Desk Analyst in Warrington requiring active SC clearance. The position involves being the first point of contact for IT support, addressing a range of technical issues on a 24×7 shift basis. The role demands troubleshooting skills and the ability to manage incidents effectively within agreed SLAs. Candidates must have prior experience in IT support and possess current SC clearance.

Key Responsibilities:

• Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues
• Log all customer contacts and take ownership of incidents through to resolution
• Key incidents between client and partner ticketing systems
• Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues
• Install applications and reset passwords across enterprise systems
• Escalate unresolved calls to application and infrastructure support teams
• Monitor infrastructure alerts and respond within defined timescales
• Coordinate end-to-end printer incident closures within SLA

Key Skills:

• Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered
• Previous Service Desk or IT infrastructure support experience
• Hands-on troubleshooting ability across hardware and software in a client-facing environment
• Working knowledge of ITSM tools, MS Office suite, and unified communications platforms

Salary (Rate): £220 per day

City: Warrington

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington

Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis.

Key Responsibilities:

• Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues
• Log all customer contacts and take ownership of incidents through to resolution
• Key incidents between client and partner ticketing systems
• Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues
• Install applications and reset passwords across enterprise systems
• Escalate unresolved calls to application and infrastructure support teams
• Monitor infrastructure alerts and respond within defined timescales
• Coordinate end-to-end printer incident closures within SLA

What You Will Ideally Bring:

• Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered
• Previous Service Desk or IT infrastructure support experience
• Hands-on troubleshooting ability across hardware and software in a client-facing environment
• Working knowledge of ITSM tools, MS Office suite, and unified communications platforms

Contract Details:

• Duration: 6 months (with potential extension)
• Day Rate: Market Rate - Likely around £220 per day (Inside IR35)
• Location: Warrington
• Start Date: ASAP