Salesforce Service Cloud QA Consultant
Posted Today by TEKsystems
Negotiable
Undetermined
Undetermined
London, GB-ENG, UK
Summary: The role of Quality Assurance Consultant focuses on ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. The position requires a strong background in software quality assurance and involves collaboration with developers, architects, and project managers. Active DBS Security Clearance is mandatory for applicants. The consultant will be responsible for developing test plans, executing various testing activities, and improving QA processes within an Agile environment.
Key Responsibilities:
- Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories.
- Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
- Identify, document, and track software defects using Jira, ensuring clear communication with the development team.
- Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements.
- Collaborate with developers to ensure that solutions meet quality standards and business requirements.
- Participate in requirements gathering and design reviews to provide input on testability and quality considerations.
- Contribute to the development and improvement of QA processes and best practices.
- Work within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives.
- Ensure adherence to project timelines and deliverable deadlines.
- Create and maintain test documentation, including test plans, test cases, and test summary reports.
Key Skills:
- 5+ years of hands-on Experience as a Quality Assurance Consultant or Software Tester.
- Extensive Experience with Salesforce Service Cloud implementations.
- Strong understanding of software testing methodologies and best practices.
- Proficiency in designing and executing test plans and test cases.
- Experience with Jira for defect tracking and test management.
- Solid understanding of Agile development methodologies (eg, Scrum, Kanban).
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely.
- Ability to work independently and as part of a team.
- Salesforce certifications (eg, Salesforce Certified Service Cloud Consultant) are highly desirable.
- Experience with Accessibility requirements and testing.
- Experience with test automation tools (eg, Selenium, Provar).
- Experience with tools like Zephyr.
- Proven Experience in test automation.
Salary (Rate): 400.00 GBP Daily
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Role Description:
We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team as a subcontractor. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers.
Active DBS Security Clearance is mandatory for this role - please do not apply if you do not have active clearance.
Key Responsibilities:
? Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories.
? Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
? Identify, document, and track software defects using Jira, ensuring clear communication with the development team.
? Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements.
? Collaborate with developers to ensure that solutions meet quality standards and business requirements.
? Participate in requirements gathering and design reviews to provide input on testability and quality considerations.
? Contribute to the development and improvement of QA processes and best practices.
? Work within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives.
? Ensure adherence to project timelines and deliverable deadlines.
? Create and maintain test documentation, including test plans, test cases, and test summary reports.
Required Skills and Experience:
? 5+ years of hands-on Experience as a Quality Assurance Consultant or Software Tester.
? Extensive Experience with Salesforce Service Cloud implementations.
? Strong understanding of software testing methodologies and best practices.
? Proficiency in designing and executing test plans and test cases.
? Experience with Jira for defect tracking and test management.
? Solid understanding of Agile development methodologies (eg, Scrum, Kanban).
? Excellent analytical and problem-solving skills, with a keen attention to detail.
? Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely.
? Ability to work independently and as part of a team.
? Salesforce certifications (eg, Salesforce Certified Service Cloud Consultant) are highly desirable.
? Experience with Accessibility requirements and testing
? Experience with test automation tools (eg, Selenium, Provar).
? Experience with tools like Zephyr.
? Proven Experience in test automation.
Personal Attributes:
? Self-motivated and proactive.
? Detail-oriented with a focus on quality.
? Ability to manage multiple tasks and prioritize effectively.
? Strong work ethic and commitment to delivering results.
? Excellent communication and interpersonal skills.
? Ability to adapt to changing priorities and requirements.
Skills
- Salesforce
- Manual QA
- Service Cloud
Job Title: Salesforce Service Cloud QA Consultant
Location: London, UK
Rate/Salary: 350.00 - 400.00 GBP Daily
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
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