Genesys
Posted 1 day ago by 1764271407
Negotiable
Outside
Remote
USA
Summary: The role involves designing IVR call flows across various channels, focusing primarily on inbound and outbound voice and chat interactions. The position is remote and requires expertise in omni-channel communication strategies. The candidate will work with Genesys technology to enhance customer experience through effective call flow design.
Key Responsibilities:
- Design IVR call flows for inbound and outbound voice and chat channels.
- Collaborate with teams to implement omni-channel strategies.
- Enhance customer experience through effective call flow design.
Key Skills:
- Experience with IVR call flow design.
- Proficiency in omni-channel communication.
- Familiarity with Genesys technology.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.