Genesys Engineer : Remote Role : W2
Posted 1 day ago by K Anand Corporation
Negotiable
Undetermined
Remote
Remote
Summary: The Genesys Engineer role is a contract position focused on the administration and engineering of Genesys Cloud. The ideal candidate will have over three years of experience in managing and developing contact center solutions, particularly with Genesys Cloud. Responsibilities include building and troubleshooting call flows, integrations, and scripts, as well as working with REST APIs. Strong analytical skills and effective communication are essential for success in this role.
Key Responsibilities:
- 3+ years of experience with Genesys Cloud administration and engineering
- Strong hands-on experience with Architect inbound flows and common modules
- Experience building and supporting Genesys Cloud Scripts
- Experience developing and troubleshooting Data Actions
- Experience working with REST APIs and third-party integrations
- Understanding of contact center routing concepts, queues, skills, and user management
- Experience troubleshooting call flows, integrations, and authentication issues
- Strong analytical and problem-solving skills
- Excellent communication and documentation abilities
- Experience with C# development preferred
- Experience with Salesforce integrations and Service Cloud Voice preferred
- Experience with OAuth, SSO, and identity management platforms
- Experience with AWS, Azure, or cloud-based infrastructure services
- Familiarity with JavaScript, JSON, and API development concepts
- Experience supporting enterprise contact center environments.
Key Skills:
- 3+ years of experience with Genesys Cloud administration and engineering
- Strong hands-on experience with Architect inbound flows and common modules
- Experience building and supporting Genesys Cloud Scripts
- Experience developing and troubleshooting Data Actions
- Experience working with REST APIs and third-party integrations
- Understanding of contact center routing concepts, queues, skills, and user management
- Experience troubleshooting call flows, integrations, and authentication issues
- Strong analytical and problem-solving skills
- Excellent communication and documentation abilities
- Experience with C# development preferred
- Experience with Salesforce integrations and Service Cloud Voice preferred
- Experience with OAuth, SSO, and identity management platforms
- Experience with AWS, Azure, or cloud-based infrastructure services
- Familiarity with JavaScript, JSON, and API development concepts
- Experience supporting enterprise contact center environments.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Title: Genesys Engineer
Location: Remote Role
Job Type: Contract Role
JOB DESCRIPTION:
- 3+ years of experience with Genesys Cloud administration and engineering
- Strong hands-on experience with Architect inbound flows and common modules
- Experience building and supporting Genesys Cloud Scripts
- Experience developing and troubleshooting Data Actions
- Experience working with REST APIs and third-party integrations
- Understanding of contact center routing concepts, queues, skills, and user management
- Experience troubleshooting call flows, integrations, and authentication issues
- Strong analytical and problem-solving skills
- Excellent communication and documentation abilities
- PREFEREED
- Experience with C# development preferred
- Experience with Salesforce integrations and Service Cloud Voice preferred
- Experience with OAuth, SSO, and identity management platforms
- Experience with AWS, Azure, or cloud-based infrastructure services
- Familiarity with JavaScript, JSON, and API development concepts
- Experience supporting enterprise contact center environments.