BPO Program Manager Remote Location

Summary: The BPO Program Manager role requires an executive-level communicator to manage and triage incoming requests effectively. The position focuses on partnering with stakeholders to document business requirements and convert them into structured inputs for the Tax and Global Accounting teams. Strong experience with intake ticketing tools and backlog management is essential for ensuring data accuracy and process consistency in a fast-paced environment.

Key Responsibilities:

• Manage and triage incoming requests as an execution-focused BPO Analyst.
• Partner with stakeholders to gather and document clear business requirements.
• Convert business requirements into structured, high-quality inputs for prioritization and delivery.
• Utilize intake ticketing tools (Workfront, Jira, ServiceNow) effectively.
• Oversee backlog management and stakeholder coordination.
• Translate ambiguous requests into actionable work items.
• Ensure data accuracy, process consistency, and smooth execution in a fast-paced environment.

Key Skills:

• Strong experience with intake ticketing tools (Workfront, Jira, ServiceNow).
• Backlog management and stakeholder coordination.
• Ability to translate ambiguous requests into actionable work items.
• Ensure data accuracy and process consistency.
• Experience in fast-paced environments.

Salary (Rate): £70 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other