Quality Assurance & Contract Monitoring Officer

Are you passionate about improving care services and making a real impact on people’s lives? Do you thrive in a fast paced, purpose driven environment? If yes, we want you to join our dynamic Quality Assurance & Contract Monitoring Team.

Role

We’re excited to offer two fixed term roles within Dorset Council’s Adult Social Care Directorate. As a Quality Assurance & Contract Monitoring Officer, you will play a vital part in ensuring that care homes and working age adults services across Dorset deliver high quality, safe and person centred support. This is a fantastic chance to contribute directly to improving outcomes for people using the services, strengthening provider relationships, and ensuring services deliver against clear quality and contractual standards.

What you'll be doing

In this varied and rewarding role, you will:

• lead and organise a programme of monitoring visits using a robust risk based approach
• assess, evaluate and report on the quality of care and contract compliance across community based services
• use digital intelligence and contract monitoring frameworks to identify strengths, risks, trends and improvement needs
• work closely with providers to develop quality improvement plans through constructive advice and professional guidance
• collaborate with safeguarding colleagues, commissioners and external partners to share insights and improve service delivery
• promote positive experiences by engaging with Dorset residents and evaluating their satisfaction with the care they receive

What's in it for you?

You will:

• build specialist skills in quality assurance, contract management, and service improvement
• gain valuable experience across Adult Social Care and the wider commissioning landscape
• shape better outcomes for local people and influence the quality of care delivered across the county
• join a friendly, supportive team committed to collaboration, learning and innovation

You’ll be a great fit if you have:

• experience supporting people with care and support needs
• knowledge of relevant legislation within Adult Social Care
• a keen eye for detail and a passion for driving high standards
• strong communication skills and the confidence to build positive relationships with providers and partners

A robust induction and relevant training will be provided along with supportive coaching and mentoring. This post is also open to secondments—you’ll just need to discuss and agree with your line manager before applying.

Further Information

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders. Please see our adult safeguarding policy.

If you would like any more information about this role, please contact Helen Smale - Senior Quality Assurance and Contract Monitoring Officer by calling 01305 221321, or David Rogers - Senior Quality Assurance and Contract Monitoring Officer by calling 01305 221322

About Us

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video: Unable to show this video due to your cookie preferences

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future. We provide essential services that support over 380,000 residents work in partnership to make a real difference value every role and the impact it has on our communities support our employees to grow, develop, and thrive

You Will be part of a team that works together for a better Dorset have access to a range of benefits and support have access to range of training opportunities which will help with your personal development and career progression

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.