ServiceNow S2P & Finance Case Management Specialist
Posted Today by Experis
£601 Per day
Inside
Remote
City of London, London
Summary: The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is tasked with designing, configuring, and optimizing ServiceNow solutions for finance and procurement processes. This role collaborates with various teams to ensure efficient and compliant workflows while enhancing user experience. The specialist will also focus on process optimization and automation, providing support and governance for the ServiceNow platform. The position is remote and classified as inside IR35, requiring work through an umbrella company.
Key Responsibilities:
- Configure, support, and enhance ServiceNow Source-to-Pay and Finance Case Management modules.
- Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities.
- Configure workflows, case types, assignment rules, SLAs, approvals, and notifications.
- Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processes.
- Review and improve end-to-end S2P and finance processes for efficiency and compliance.
- Implement automation to reduce manual effort across requisitions, purchase orders, invoices, and finance cases.
- Act as a liaison between Finance, Procurement, Accounts Payable/Receivable, and IT.
- Facilitate workshops to capture requirements and validate solutions.
- Provide documentation, user guidance, and training as needed.
- Provide 2nd/3rd line support for S2P and Finance Case Management issues.
- Ensure adherence to ServiceNow platform governance, security, and compliance standards.
- Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfaction.
Key Skills:
- Proven hands-on experience with ServiceNow Source-to-Pay modules.
- Strong experience with ServiceNow Finance Case Management.
- Confident in configuring workflows, Flow Designer, and case management features.
- Solid understanding of ServiceNow data structures, roles, and security model.
- Strong understanding of end-to-end Source-to-Pay processes.
- Experience working with Finance teams (AP, AR, FP&A, Procurement).
- Understanding of financial controls, approvals, and audit requirements.
- Ability to analyze process gaps and translate them into ServiceNow solutions.
- Comfortable working with integrations (e.g., ERP systems such as SAP or Oracle).
- Strong documentation and stakeholder communication skills.
- ServiceNow Certified System Administrator (CSA) and related certifications are desirable.
Salary (Rate): £601/day
City: City of London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist 6 months Remote InsideIR35 - Umbrella only
The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management, and related workflows. The role ensures efficient, compliant, and user-friendly finance and procurement processes, working closely with Finance, Procurement, IT, and ServiceNow platform teams to deliver scalable and value-driven outcomes.
Key Responsibilities
- ServiceNow Configuration & Delivery
- Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules
- Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices
- Configure workflows, case types, assignment rules, SLAs, approvals, and notifications
- Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processes
- Process Optimisation & Automation
- Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience
- Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases
- Support continuous improvement initiatives aligned to ITIL and finance operational best practice
- Stakeholder Collaboration
- Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT
- Facilitate workshops to capture requirements and validate solutions
- Provide clear documentation, user guidance, and training where required
- Support & Governance
- Provide 2nd/3rd line support for S2P and Finance Case Management issues
- Ensure adherence to ServiceNow platform governance, security, and compliance standards
- Support testing, releases, and platform upgrades
- Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfaction
Essential Skills & Experience
- ServiceNow Experience
- Proven hands-on experience with ServiceNow Source-to-Pay modules
- Strong experience with ServiceNow Finance Case Management
- Confident configuring workflows, Flow Designer, case management features, and catalog items
- Solid understanding of ServiceNow data structures, roles, and security model
- Finance & Procurement Knowledge
- Strong understanding of end-to-end Source-to-Pay processes (Requisition ? PO ? Invoice ? Payment)
- Experience working with Finance teams (AP, AR, FP&A, Procurement)
- Understanding of financial controls, approvals, and audit requirements
- Technical & Analytical Skills
- Ability to analyse process gaps and translate them into ServiceNow solutions
- Comfortable working with integrations (e.g. ERP systems such as SAP or Oracle - functional understanding preferred)
- Strong documentation and stakeholder communication skills
- Qualifications & Certifications (Desirable)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow SPM / S2P / CSM-related certifications