Houisng Specialist - Customer Services
Posted Today by SNG (Sovereign Network Group)
£37,000 Per year
Fixed-Term
Hybrid
Newbury, England, United Kingdom
Summary: The Housing Specialist role at Sovereign involves managing complex housing queries within the Customer Services Management Centre Team in Newbury. This full-time, fixed-term position requires a blend of housing knowledge and customer service skills to effectively resolve tenancy management issues. The role includes both remote work and in-office collaboration, with a focus on delivering high-quality service to customers. The position offers a competitive salary and various employee benefits.
Key Responsibilities:
- Take ownership of complex housing queries and investigate issues for customers.
- Collaborate with colleagues to reach the best outcomes for customers.
- Resolve a range of tenancy management queries including safeguarding, anti-social behaviour, and tenancy breaches.
- Support customers via telephone, email, and digital channels.
- Engage actively with customers to understand and resolve their issues in a timely manner.
Key Skills:
- Previous experience in delivering housing management services.
- Ability to self-motivate and stay organized.
- Experience working collaboratively with internal and external stakeholders.
- Proficiency in using multiple computer systems.
- Experience working with customers in a busy environment.
- Strong problem-solving skills and risk recognition.
Salary (Rate): £37,000.00 yearly
City: Newbury
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: Other
We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Newbury office. This is a full time fixed term role until April 2027 where you'll be working from home and in the office at least two days a week. The starting salary is £32,000 - £37,000 depending on experience.
The role: At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome. As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need: Previous experience of delivering a range of housing management services The ability to self-motivate and be highly organised Experience of working collaboratively with internal and external stakeholders The ability to use multiple computer systems Previous experience of working with customers in a busy environment The ability to problem solve and recognise when there's a risk
What we can offer you As a member of the Customer Services Team you will be part of a collaborative, motivated and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
About us At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.