Associate -Digital Product Management
Posted Today by American Express
Negotiable
Undetermined
Hybrid
Burgess Hill, England, United Kingdom
Summary: The Associate - Digital Product Management role at American Express involves managing product roadmaps and collaborating with various teams to enhance product offerings. The position requires contacting clients with overdue accounts and implementing preventive measures for high-risk accounts. Candidates will need to translate product requirements into actionable user stories and work closely with technology teams to deliver solutions. This role emphasizes strong communication skills and a data-driven approach to decision-making.
Key Responsibilities:
- Work with key partners, colleagues, and leadership to define and implement a product roadmap with clearly defined business metrics and targets.
- Translate product requirements into well-defined product requirements/user stories and acceptance test criteria.
- Help create a Product backlog for the core platform, APIs, and data quality.
- Partner with technology teams to develop, test, and deliver the defined capabilities and rapidly iterate new solutions.
- Communicate and build consensus across disciplines in crafting the product roadmap.
- Enable cross-functional collaboration with relevant teams within the product scope.
- Appropriately identify and raise risks, challenges, and opportunities to advance the team.
- Prioritize and maintain a backlog of features and enhancements consistent with the Outcomes.
Key Skills:
- 2-4 years of experience in platform Product Management.
- Strong technical knowledge of back end systems and APIs.
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders.
- Able to communicate business requirements and customer needs to engineering teams for feature refinement.
- Passionate about the importance of data quality and data architecture.
- Ability to make strategic decisions that are backed up by data analysis.
- Familiarity with Agile and SAFe methodologies.
- Good data analytics skills.
- Experience working with compliant record retention is a bonus.
Salary (Rate): undetermined
City: Burgess Hill
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Responsibilities Include:
- Work with key partners, colleagues and leadership to define and implement a product roadmap with clearly defined business metrics and targets
- Translate product requirements into well-defined product requirements/user stories and acceptance test criteria
- Help create a Product backlog for the core platform, APIs and data quality
- Partner with technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions
- Communicate and build consensus across disciplines in crafting the product roadmap
- Enable cross-functional collaboration with relevant teams within the product scope
- Appropriately identify and raise risks, challenges, opportunities to advance the team
- Prioritize and maintain a backlog of features and enhancements consistent with the Outcomes
Minimum Qualifications:
- 2-4 years of experience in platform Product Management
- Strong technical knowledge of back end systems and APIs
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment
- Able to communicate business requirements and customer needs to engineering teams for feature refinement
- Passionate about the importance of data quality and data architecture
- Ability to make strategic decisions that are backed up by data analysis
- Agile and SAFe methodologies
Preferred Qualifications:
- Good data analytics skills
- Experience working with compliant record retention is a bonus
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.