Technical Support Engineer - Enterprise SaaS - JavaScript / MySQL
Posted 7 days ago by 1771653042
Negotiable
Inside
Hybrid
Dublin
Summary: The Technical Support Engineer role focuses on providing high-touch enterprise support, requiring strong communication and technical skills, particularly in JavaScript and databases. The position involves troubleshooting complex cases for demanding customers in a hybrid work environment. Candidates should have a customer-centric approach and be comfortable working with modern technologies. This is an 11-month PAYE contract based in Dublin City.
Key Responsibilities:
- Handle complex technical cases for high-touch enterprise customers.
- Provide customer support in user experience and technical service management environments.
- Utilize JavaScript and database knowledge to troubleshoot and resolve issues.
- Work collaboratively within a high-performing support team.
Key Skills:
- Strong customer handling experience, preferably with enterprise clients.
- Confident working knowledge of JavaScript, including debugging and diagnosis.
- Experience in ITSM, ITIL, or CMDB environments.
- Database experience, preferably with MySQL.
- Familiarity with debugging or log analysis tools (e.g., Splunk).
- Exposure to AI tools, automation, chatbots, or workflow optimization.
Salary (Rate): £42,000 yearly
City: Dublin
Country: Ireland
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Technical Support Engineer - JavaScript | High-Touch Enterprise Support
11-Month PAYE Contract | €49,000 | Hybrid - Dublin City (2-3 days onsite)
We're hiring a customer-focused Technical Support Engineer to join a high-performing enterprise support team working across user experience, technical service management and employee experience environments.
You'll be handling complex cases for high-touch, demanding customers - so strong communication skills and technical confidence are essential.
If you enjoy troubleshooting, working directly with customers, and digging into JavaScript and databases to solve real issues, this will suit you.
The Offer
- Annual Salary up to €49,000 doe
- 11-month PAYE contract - Paid weekly via Principle HR
- Hybrid working - 2 to 3 days onsite in Dublin City
Must-Have Skills
- Strong customer handling experience (enterprise or high-touch clients preferred)
- Confident working knowledge of JavaScript (debugging and diagnosis essential)
- Experience working in ITSM / ITIL / CMDB environments
- Database experience - MySQL preferred
- Experience using debugging or log analysis tools (e.g. Splunk or similar)
- Practical exposure to AI tools, automation, chatbots, AI search, or workflow optimisation
- We're not looking for an AI expert - just someone curious and comfortable working in modern, AI-enhanced environments.
Nice to Have
- Exposure to mobile application support
- Any experience with enterprise workflow platforms
Next Steps...
If you're technically strong, customer-focused, and ready to work in a fast-paced enterprise support environment, apply now for immediate consideration.