Technical Architect

Technical Architect

Posted Today by Infoplus Technologies UK Limited

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Negotiable
Undetermined
Undetermined
London Area, United Kingdom
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Application Programming Interface (API) Automation Business Requirements Certified Scrum Master (CSM) Cloud Computing Cloud Technology Constituent Relationship Management Continuous Integration and Continuous Delivery Customer Relationship Management (CRM) Software Enterprise Architecture Google Cloud Platform (GCP) Information Technology Infrastructure Library IT Service Management Management Microsoft Azure Scripting ServiceNow Software Coding Stakeholder Management Workflows

Summary: The Technical Architect role focuses on leading the architecture and design of ServiceNow solutions, ensuring they align with business needs and enterprise architecture. The position requires extensive experience in ServiceNow, overseeing platform governance, integrations, and driving automation across IT processes. The architect will provide technical leadership, mentor teams, and engage with stakeholders to align ServiceNow strategies with organizational goals. This role demands a blend of technical expertise, process knowledge, and strong communication skills.

Key Responsibilities:

  • Define and maintain ServiceNow architectural standards, frameworks, and best practices.
  • Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
  • Lead technical design sessions and translate business requirements into technical solutions.
  • Oversee ServiceNow platform governance, upgrades, and integrations.
  • Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
  • Drive automation and innovation across IT processes using ServiceNow capabilities.
  • Provide technical guidance to developers, administrators, and implementation teams.
  • Review and approve solution designs, configurations, and customizations.
  • Mentor junior engineers and promote knowledge sharing across teams.
  • Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
  • Implement automation workflows, orchestration, and API-based solutions.
  • Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
  • Establish and enforce coding standards, security policies, and compliance requirements.
  • Conduct regular audits of ServiceNow configurations and customizations.
  • Provide reporting and analytics on platform performance and adoption.
  • Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
  • Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
  • Communicate complex technical concepts to non-technical stakeholders.

Key Skills:

  • Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
  • Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub.
  • Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
  • Proficiency in automation tools and CI/CD practices.
  • Solid understanding of ITIL processes and enterprise IT service management.
  • Experience in designing governance frameworks for ITSM/ITOM.
  • Strong leadership and mentoring capabilities.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with problem-solving abilities.

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: Technical Architect – ServiceNow

Experience: 10-20 Years

Key Responsibilities:

  • Architecture & Design
    • Define and maintain ServiceNow architectural standards, frameworks, and best practices.
    • Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
    • Lead technical design sessions and translate business requirements into technical solutions.
  • Platform Ownership
    • Oversee ServiceNow platform governance, upgrades, and integrations.
    • Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
    • Drive automation and innovation across IT processes using ServiceNow capabilities.
  • Technical Leadership
    • Provide technical guidance to developers, administrators, and implementation teams.
    • Review and approve solution designs, configurations, and customizations.
    • Mentor junior engineers and promote knowledge sharing across teams.
  • Integration & Automation
    • Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
    • Implement automation workflows, orchestration, and API-based solutions.
    • Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
  • Governance & Compliance
    • Establish and enforce coding standards, security policies, and compliance requirements.
    • Conduct regular audits of ServiceNow configurations and customizations.
    • Provide reporting and analytics on platform performance and adoption.
  • Stakeholder Engagement
    • Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
    • Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
    • Communicate complex technical concepts to non-technical stakeholders.

Required Skills & Qualifications

  • Technical Expertise
    • Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
    • Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub.
    • Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
    • Proficiency in automation tools and CI/CD practices.
  • Process Knowledge
    • Solid understanding of ITIL processes and enterprise IT service management.
    • Experience in designing governance frameworks for ITSM/ITOM.
  • Soft Skills
    • Strong leadership and mentoring capabilities.
    • Excellent communication and stakeholder management skills.
    • Analytical mindset with problem-solving abilities.

Preferred Qualifications:

  • ServiceNow Certified Technical Architect or Certified Master Architect.
  • ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
  • ITIL v4 Foundation certification.
  • Experience in large-scale enterprise ServiceNow implementations.
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