ServiceNow Technical Consultant

ServiceNow Technical Consultant

Posted Today by Nelson Frank

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Negotiable
Undetermined
Undetermined
London Area, United Kingdom
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Summary: The role of ServiceNow Technical Consultant- ITOM involves conducting strategic assessments of ITOM implementations, focusing on modules such as Discovery, CMDB, Event Management, and AlOps. The consultant will work closely with enterprise clients to evaluate their ITOM maturity, identify improvement areas, and develop optimization roadmaps. This position requires collaboration with various stakeholders to provide actionable recommendations and facilitate strategic planning for ITOM capabilities. Certification in ITOM and a strong background in relevant technologies are essential for success in this role.

Key Responsibilities:

  • Lead comprehensive assessments of ServiceNow ITOM implementations, covering Discovery, CMDB, Event Management, and AlOps modules.
  • Examine current state architecture, data quality, integration points, technical debts, and operational workflows to understand the existing environment.
  • Identify gaps, inefficiencies, and risks within ITOM processes and configurations.
  • Guide customers on effective utilization of ServiceNow ITOM Module licenses.
  • Assess Discovery patterns, schedules, credentials, and coverage to ensure effective discovery processes.
  • Evaluate CMDB health, focusing on data quality, relationships, reconciliation, and normalization.
  • Review Event Management integrations, alert correlation rules, and the effectiveness of operational dashboards.
  • Analyze AlOps configurations, including anomaly detection, machine learning models, and automation workflows to ensure optimal performance.

Key Skills:

  • ServiceNow Certified Implementation Specialist ITOM.
  • ServiceNow Certified System Administrator.
  • 8+ years of overall experience.
  • A minimum of 5 years of hands-on experience with ServiceNow ITOM modules.
  • Experience working with UK-based enterprise clients in sectors such as Healthcare, finance, telecommunications, or public sector.
  • Exposure to cloud platforms including AWS, Azure, or GCP, as well as hybrid environments.
  • Experience with CMDB modeling tools and data governance frameworks.
  • In-depth knowledge of Discovery, CMDB, and Event Management processes.

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

We are seeking an experienced ServiceNow Technical Consultant- ITOM! ITOM - Architect in UK, CIS - Discovery or Service Mapping is must certification We are looking for a Consultant/Architect with a strong background in conducting strategic assessments across the ITOM suite, including Discovery, CMDB, Event Management, and AlOps. This position plays a pivotal role in supporting enterprise clientto evaluate their current ITOM maturity, identify areas for improvement, and develop a roadmap for optimization and transformation that aligns with organizational objectives. The consultant will collaborate closely with client stakeholders, architects, and delivery teams to assess current implementations, provide actionable recommendations, and facilitate strategic planning for future-state ITOM capabilities.

Key Responsibilities

  • Assessment & Strategy
  • Lead comprehensive assessments of ServiceNow ITOM implementations, covering Discovery, CMDB, Event Management, and AlOps modules.
  • Examine current: state architecture, data quality, integration points, technical debts and operational workflows to understand the existing environment.
  • Identify gaps, inefficiencies, and risks within ITOM processes and configurations.

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist ITOM.
  • ServiceNow Certified System Administrator.
  • Experience working with UK-based enterprise clients in sectors such as Healthcare, finance, telecommunications, or public sector.
  • Exposure to cloud platforms including AWS, Azure, or GCP, as well as hybrid environments.
  • Experience with CMDB modeling tools and data governance frameworks.

Technical Expertise

  • Demonstrate ServiceNow ITOM Module capabilities to customer
  • Guide customer on ServiceNow ITOM Module licenses effective utilization
  • Assess Discovery patterns, schedules, credentials, and coverage to ensure effective discovery processes.
  • Evaluate CMDB health, focusing on Cl data quality, relationships, reconciliation, and normalization.
  • Review Event Management integrations, alert correlation rules, and the effectiveness of operational dashboards.
  • Analyze AlOps configurations, including anomaly detection, machine learning models, and automation workflows to ensure optimal performance.

Required Skills & Experience

  • Overall 8+ years of experience
  • A minimum of 5 years of hands-on experience with ServiceNow ITOM modules.
  • Demonstrated success in conducting ITOM assessments and delivering strategic recommendations.
  • In-depth knowledge of: Discovery: MID Servers, credentials, patterns, probes, and sensors.
  • CMDB: Cl classes, data model, reconciliation, normalization, and health dashboards.
  • Event Management: Alert ingestion, correlation, suppression, and integrations with monitoring tools

Visa sponsorship is not offered in this position.

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