ServiceNow Senior Developer / Architect
Posted 1 day ago by ACUMEN BAY CONSULTANCY LIMITED
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: A ServiceNow Telecommunications Service Management (TSM) Architect is responsible for designing and governing comprehensive solutions within the ServiceNow TSM module, ensuring alignment with ITOM, ITIL, and CMDB/CSDM standards. This role involves translating business requirements into technical blueprints and overseeing development teams to implement scalable telecom operations. The architect will also provide strategic advisory services to stakeholders to enhance customer service and mitigate operational risks.
Key Responsibilities:
- Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory).
- Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Key Skills:
- Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Deep understanding of Telecom domains (NOC operations, network life cycle, service assurance).
- Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- 10+ years of experience in software platforms, with a significant focus on architecture.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
A ServiceNow Telecommunications Service Management ( TSM ) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.
Key Responsibilities
- Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory).
- Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Required Skills and Experience
- Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life cycle, service assurance).
- Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- Experience: 10+ years of experience in software platforms, with a significant focus on architecture.