ServiceNow ITOM Architect - UK
Posted Today by Next Ventures
Negotiable
Inside
Hybrid
London Area, United Kingdom
Summary: The role of ServiceNow ITOM Architect focuses on leveraging extensive technical expertise and strategic consulting skills to enhance IT operations management for UK-based enterprise clients. The ideal candidate will have over 10 years of IT experience, with a strong emphasis on ServiceNow ITOM modules, and will engage in both remote collaboration and on-site workshops in London. This position requires a blend of technical discovery and the ability to present strategic roadmaps to C-level stakeholders. The candidate should be comfortable working in a hybrid environment and familiar with Inside IR35 contracting.
Key Responsibilities:
- Conduct ITOM maturity assessments and deliver actionable strategic roadmaps.
- Engage with stakeholders to assess current-state architecture and identify gaps and risks.
- Develop ITOM optimization roadmaps aligned with organizational objectives.
- Guide clients on effective license utilization for ServiceNow ITOM modules.
- Collaborate with client architects and delivery teams in a hybrid work setup.
Key Skills:
- 10+ years overall IT experience with strong architecture and consulting background.
- 5+ years hands-on experience with ServiceNow ITOM modules (Discovery, CMDB, Event Management, AIOps).
- ServiceNow CIS – Discovery or Service Mapping certification (mandatory).
- ServiceNow Certified Implementation Specialist (ITOM) and Certified System Administrator.
- ITIL v3/v4 certification.
- Deep knowledge of MID Servers, credentials, probes, sensors, and discovery patterns.
- Skilled in CI classes, data modeling, reconciliation, normalization, and health dashboards.
- Expertise in alert ingestion, correlation, suppression, and integrations with monitoring tools.
- Experience with anomaly detection, ML models, and automation workflows.
- Familiarity with CMDB modeling tools and governance frameworks.
- Strong stakeholder engagement skills.
- Experience working with UK-based enterprise clients in healthcare, finance, telecom, or public sector.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
ServiceNow Architect - ITOM Focus
The ideal candidate is a seasoned ServiceNow ITOM Architect who combines deep technical expertise with strategic consulting ability . They thrive in hybrid London-based engagements , balancing remote collaboration with on-site stakeholder workshops. They are equally comfortable diving into technical discovery patterns as they are presenting roadmaps to C-level stakeholders
Ideal Candidate Profile (UK – Hybrid, London)
Core Experience
- 10+ years overall IT experience with strong architecture and consulting background.
- 5+ years hands-on with ServiceNow ITOM modules (Discovery, CMDB, Event Management, AIOps).
- Proven track record of conducting ITOM maturity assessments and delivering actionable strategic roadmaps.
Certifications & Frameworks
- ServiceNow CIS – Discovery or Service Mapping (mandatory).
- ServiceNow Certified Implementation Specialist (ITOM) .
- ServiceNow Certified System Administrator .
- ITIL v3/v4 certification to ensure alignment with IT service management best practices.
Technical Expertise
- Discovery : Deep knowledge of MID Servers, credentials, probes, sensors, and discovery patterns.
- CMDB : Skilled in CI classes, data modeling, reconciliation, normalization, and health dashboards.
- Event Management : Expertise in alert ingestion, correlation, suppression, and integrations with monitoring tools.
- AIOps : Experience with anomaly detection, ML models, and automation workflows.
- Cloud & Hybrid Environments : Exposure to AWS, Azure, GCP, and hybrid infrastructure.
- Data Governance : Familiarity with CMDB modeling tools and governance frameworks.
Strategic & Consulting Skills
- Ability to assess current-state architecture and identify gaps, inefficiencies, and risks.
- Strong stakeholder engagement skills to collaborate with client architects and delivery teams.
- Capable of developing ITOM optimization roadmaps aligned with organizational objectives.
- Skilled at guiding clients on effective license utilization for ServiceNow ITOM modules.
Industry & Location Fit
- Experience working with UK-based enterprise clients in healthcare, finance, telecom, or public sector.
- Comfortable with hybrid work setup in London (or other major UK cities).
- Familiar with Inside IR35 contracting and standard UK work timings.
If this sounds like something of interest, reach out to Ollie at ollie.miracco@next-ventures.com