ServiceNow Developer

ServiceNow Developer

Posted Today by Rullion Ltd

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Negotiable
Undetermined
Undetermined
Newcastle upon Tyne, Tyne and Wear
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Artificial Intelligence IT Service Management ServiceNow Stakeholder Management

Summary: The role of a senior ServiceNow Implementation Specialist focuses on supporting Phase 2 of a ServiceNow programme, emphasizing Now Assist and AI enablement for HR and ITSM. The specialist will lead the activation of Now Assist, engage with business stakeholders to implement AI use cases, and provide hands-on implementation support across ServiceNow modules. This position requires strong communication and leadership skills, as well as the ability to mentor junior resources within a blended onshore/offshore delivery model.

Key Responsibilities:

  • Lead Phase 2 activation and configuration of ServiceNow Now Assist.
  • Demonstrate Now Assist capabilities to both technical and non-technical stakeholders.
  • Showcase out-of-the-box ServiceNow and Now Assist functionality, particularly for HR use cases.
  • Design and deliver initial AI use cases (e.g. responding to common queries, deflecting tickets before human intervention).
  • Work closely with business teams, especially HR, to define priority topics and queries.
  • Support HR teams that are unfamiliar with ServiceNow's out-of-the-box capability.
  • Translate business needs into effective Now Assist and ServiceNow solutions.
  • Educate stakeholders on best practices and platform capabilities.
  • Provide hands-on implementation support across ServiceNow modules (HR, ITSM).
  • Make experience-led recommendations on configuration and design.
  • Act as a senior technical and functional authority during Phase 2 delivery.
  • Mentor junior and offshore resources and support knowledge transfer.
  • Relay requirements, designs, and priorities to offshore delivery teams.
  • Ensure quality, consistency, and alignment across Phase 2 activities.

Key Skills:

  • Strong hands-on ServiceNow platform implementation experience.
  • Proven experience enabling and working with ServiceNow Now Assist / AI.
  • Experience delivering HR Service Delivery (HRSD / HRIT) solutions.
  • Ability to demonstrate and explain out-of-the-box ServiceNow functionality.
  • Experience working directly with business stakeholders.
  • Strong communication, leadership, and advisory skills.
  • Experience working with offshore delivery teams.
  • Experience implementing Now Assist in Phase 2 or post-go-live programmes (desirable).
  • Broader ServiceNow module exposure beyond HR and ITSM (desirable).
  • Experience designing AI-driven self-service or ticket deflection solutions (desirable).

Salary (Rate): undetermined

City: Newcastle upon Tyne

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

We are seeking a senior ServiceNow Implementation Specialist to support Phase 2 of a ServiceNow programme, with a strong focus on Now Assist / AI enablement across HR and ITSM.

Phase 2 centres on activating Now Assist, demonstrating out-of-the-box functionality, and working closely with business stakeholders to implement practical AI use cases such as ticket deflection and automated responses. This role will act as a trusted advisor, providing recommendations and guiding delivery within a blended onshore/offshore model.

Key Responsibilities

Phase 2 - Now Assist & AI Enablement

  • Lead Phase 2 activation and configuration of ServiceNow Now Assist.
  • Demonstrate Now Assist capabilities to both technical and non-technical stakeholders.
  • Showcase out-of-the-box ServiceNow and Now Assist functionality, particularly for HR use cases.
  • Design and deliver initial AI use cases (e.g. responding to common queries, deflecting tickets before human intervention).

Business & HR Engagement

  • Work closely with business teams, especially HR, to define priority topics and queries.
  • Support HR teams that are unfamiliar with ServiceNow's out-of-the-box capability.
  • Translate business needs into effective Now Assist and ServiceNow solutions.
  • Educate stakeholders on best practices and platform capabilities.

ServiceNow Delivery & Leadership

  • Provide hands-on implementation support across ServiceNow modules (HR, ITSM).
  • Make experience-led recommendations on configuration and design.
  • Act as a senior technical and functional authority during Phase 2 delivery.
  • Mentor junior and offshore resources and support knowledge transfer.

Delivery Model & Collaboration

  • Work within a blended onshore/offshore delivery model.
  • Relay requirements, designs, and priorities to offshore delivery teams.
  • Ensure quality, consistency, and alignment across Phase 2 activities.

Required Skills & Experience

Essential

  • Strong hands-on ServiceNow platform implementation experience.
  • Proven experience enabling and working with ServiceNow Now Assist / AI.
  • Experience delivering HR Service Delivery (HRSD / HRIT) solutions.
  • Ability to demonstrate and explain out-of-the-box ServiceNow functionality.
  • Experience working directly with business stakeholders.
  • Strong communication, leadership, and advisory skills.
  • Experience working with offshore delivery teams.

Desirable

  • Experience implementing Now Assist in Phase 2 or post-go-live programmes.
  • Broader ServiceNow module exposure beyond HR and ITSM.
  • Experience designing AI-driven self-service or ticket deflection solutions.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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