ServiceNow Business Process Consultant

ServiceNow Business Process Consultant

Posted Today by Next Ventures

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Negotiable
Undetermined
Hybrid
Amsterdam, Netherlands
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Agile Methodology Business Process Business Transformation Certified Scrum Master (CSM) Governance Risk Management And Compliance Information Technology Infrastructure Library Management ServiceNow Stakeholder Management User Acceptance Testing (UAT)

Summary: We are looking for a Dutch-speaking ServiceNow Business Process Consultant to assist in business transformation and ServiceNow implementation projects. The consultant will collaborate with stakeholders to analyze processes, gather requirements, and deliver functional solutions that meet business needs. This role requires strong experience in ServiceNow and a solid understanding of ITIL processes. The position is hybrid and based in Amsterdam, Netherlands.

Key Responsibilities:

  • Run workshops and gather business requirements
  • Analyse and improve business processes
  • Translate requirements into ServiceNow solutions
  • Work with technical teams during implementation
  • Support UAT, training, and stakeholder engagement
  • Advise on ServiceNow and ITIL best practices

Key Skills:

  • 5+ years in Business Process Consulting / Business Analysis
  • Strong ServiceNow experience (ITSM, HRSD, CSM, or GRC)
  • Good understanding of ITIL processes
  • Experience working in Agile environments
  • Strong stakeholder management skills
  • Fluent Dutch and English

Salary (Rate): undetermined

City: Amsterdam

Country: Netherlands

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Location: Netherlands (Hybrid)
Contract: Freelance / Contract
Language: Dutch & English required
Start: ASAP

Role Overview

We are seeking an experienced Dutch-speaking ServiceNow Business Process Consultant to support business transformation and ServiceNow implementation projects. You will work closely with stakeholders to analyse processes, gather requirements, and deliver functional ServiceNow solutions aligned with business needs.

Key Responsibilities

  • Run workshops and gather business requirements
  • Analyse and improve business processes
  • Translate requirements into ServiceNow solutions
  • Work with technical teams during implementation
  • Support UAT, training, and stakeholder engagement
  • Advise on ServiceNow and ITIL best practices

Required Experience

  • 5+ years in Business Process Consulting / Business Analysis
  • Strong ServiceNow experience (ITSM, HRSD, CSM, or GRC)
  • Good understanding of ITIL processes
  • Experience working in Agile environments
  • Strong stakeholder management skills
  • Fluent Dutch and English
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