ServiceNow Architect
Posted Today by twentyAI
Negotiable
Inside
Hybrid
London Area, United Kingdom
Summary: A leading global healthcare payer is seeking a ServiceNow ITOM Architect for a 6-month contract role based in London. The position involves assessing and enhancing ITOM capabilities, focusing on Discovery, CMDB, Event Management, and AIOps. The role requires strategic evaluation of the current landscape and the development of a roadmap for ITOM maturity.
Key Responsibilities:
- Lead assessments of ITOM architecture, integrations, data quality, and workflows.
- Identify risks, inefficiencies, and improvement opportunities.
- Recommend and define future-state ITOM strategy and roadmap.
- Review and optimize Discovery patterns, MID Servers, credentials, and coverage.
- Evaluate CMDB health, reconciliation, normalization, and CI relationships.
- Assess Event Management integrations, alert correlation, and dashboards.
- Analyse AIOps configurations including anomaly detection and automation.
Key Skills:
- 5+ years hands-on with ServiceNow ITOM.
- Strong background delivering ITOM assessments and strategic recommendations.
- Deep knowledge of Discovery, CMDB, and Event Management.
- CIS–Discovery or CIS–Service Mapping certification is mandatory.
- Preferred ITIL v3/v4 ServiceNow CIS-ITOM + CSA.
- Experience with UK enterprise clients.
- Cloud (AWS/Azure/GCP) and hybrid environments experience.
- CMDB modelling/data governance experience.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
ServiceNow ITOM Architect - Contract (Inside IR35)
Location: London (Hybrid)
Duration: 6 months, extension likely
Sector: Healthcare
Role Summary
A leading global healthcare payer is looking for an experienced ServiceNow ITOM Architect to assess and uplift their ITOM capability across Discovery, CMDB, Event Management, and AIOps. This is a strategic and hands-on role focused on evaluating the current landscape, identifying gaps, and shaping a clear roadmap for future-state ITOM maturity.
Responsibilities
- Lead assessments of ITOM architecture, integrations, data quality, and workflows.
- Identify risks, inefficiencies, and improvement opportunities.
- Recommend and define future-state ITOM strategy and roadmap.
- Review and optimize Discovery patterns, MID Servers, credentials, and coverage.
- Evaluate CMDB health, reconciliation, normalization, and CI relationships.
- Assess Event Management integrations, alert correlation, and dashboards.
- Analyse AIOps configurations including anomaly detection and automation.
Required Experience
- 5+ years hands-on with ServiceNow ITOM.
- Strong background delivering ITOM assessments and strategic recommendations.
- Deep knowledge of Discovery, CMDB, and Event Management.
- CIS–Discovery or CIS–Service Mapping certification is mandatory.
- Preferred ITIL v3/v4 ServiceNow CIS-ITOM + CSA
- Experience with UK enterprise clients
- Cloud (AWS/Azure/GCP) and hybrid environments
- CMDB modelling/data governance experience