Service Desk Technician
Posted 2 days ago by La Fosse
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Service Desk Technician role is a hands-on position within a globally recognized sports and media organization, focused on providing exceptional IT support during a period of growth and transformation. The technician will deliver first and second-line support, troubleshoot technical issues, and ensure minimal disruption to business-critical services. This role requires direct interaction with end users in a fast-paced environment, emphasizing effective problem resolution and user satisfaction. The contract duration is two months, based in West London.
Key Responsibilities:
- Provide first and second-line IT support to users across corporate and operational environments.
- Deliver a high level of desk-side support, troubleshooting and resolving hardware, software, and user issues in person.
- Manage and resolve incidents, service requests, and escalations through the IT Service Management platform.
- Support Microsoft 365, Active Directory, Intune, and endpoint management activities.
- Provision, maintain, and troubleshoot desktop and laptop hardware.
- Manage user accounts, permissions, and access requests.
- Support and maintain meeting room and audio-visual technology.
- Maintain hardware and software asset inventories and CMDB records.
- Liaise with third-party suppliers and support partners when required.
- Contribute to the development of IT knowledge base articles, processes, and support documentation.
- Assist with the continuous improvement of the Service Desk function and end-user experience.
Key Skills:
- Proven experience in a 1st or 2nd Line IT Support or Service Desk role.
- Strong experience providing desk-side/end-user support in an office-based environment.
- Excellent troubleshooting skills across Windows desktop platforms and Microsoft technologies.
- Experience supporting Microsoft 365 and Active Directory environments.
- Familiarity with Intune and endpoint management solutions.
- Strong customer service and communication skills, with the ability to support users at all levels of the organisation.
- Experience working with ITSM tools and incident management processes.
- Ability to prioritise workload and work effectively under pressure.
- Strong problem-solving skills and attention to detail.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Technician (2-Month Contract)
Location: West London
Contract: 2-Month Contract
Reporting to: Service Desk Lead / IT Support Manager
Overview
We are seeking an experienced IT Service Desk Technician to join the technology team of a globally recognised sports and media organisation. The business is undergoing a significant period of growth and transformation as it expands its in-house media and broadcast operations, supporting content production and distribution to audiences worldwide. This is a hands-on support role where delivering exceptional desk-side and face-to-face user support is a key requirement. The successful candidate will be comfortable working directly with end users in a fast-paced operational environment, resolving technical issues quickly and ensuring minimal disruption to business-critical services.
Key Responsibilities
- Provide first and second-line IT support to users across corporate and operational environments.
- Deliver a high level of desk-side support , troubleshooting and resolving hardware, software, and user issues in person.
- Manage and resolve incidents, service requests, and escalations through the IT Service Management platform.
- Support Microsoft 365, Active Directory, Intune, and endpoint management activities.
- Provision, maintain, and troubleshoot desktop and laptop hardware.
- Manage user accounts, permissions, and access requests.
- Support and maintain meeting room and audio-visual technology.
- Maintain hardware and software asset inventories and CMDB records.
- Liaise with third-party suppliers and support partners when required.
- Contribute to the development of IT knowledge base articles, processes, and support documentation.
- Assist with the continuous improvement of the Service Desk function and end-user experience.
Essential Skills & Experience
- Proven experience in a 1st or 2nd Line IT Support or Service Desk role.
- Strong experience providing desk-side/end-user support in an office-based environment.
- Excellent troubleshooting skills across Windows desktop platforms and Microsoft technologies.
- Experience supporting Microsoft 365 and Active Directory environments.
- Familiarity with Intune and endpoint management solutions.
- Strong customer service and communication skills, with the ability to support users at all levels of the organisation.
- Experience working with ITSM tools and incident management processes.
- Ability to prioritise workload and work effectively under pressure.
- Strong problem-solving skills and attention to detail
if this is a match please apply directly or reach out on ryan.daly@lafosse.com