Service Desk - French + English Speaker

Summary: The role of Service Desk - French + English Speaker involves providing technical support and customer service to users, requiring fluency in multiple languages including French and English. The position demands effective communication skills, the ability to troubleshoot application issues, and adherence to Service Desk processes. A strong emphasis is placed on teamwork and the willingness to learn new skills.

Key Responsibilities:

• Provide technical support and service desk assistance to users.
• Troubleshoot and research application issues effectively.
• Communicate technical information clearly to end users.
• Prioritize tasks and manage multiple responsibilities.
• Adhere to established Service Desk processes and procedures.
• Contribute positively to team targets and objectives.
• Share knowledge and expertise with team members.
• Demonstrate a willingness to learn and adapt to new ideas.

Key Skills:

• Technical Service Desk background.
• Familiarity with ServiceNow.
• Fluency in French, Spanish, Italian, and Portuguese.
• Excellent customer service skills.
• Ability to troubleshoot application issues.
• Effective verbal and written communication skills.
• Strong prioritization and multitasking abilities.
• Team player with a positive attitude.
• Willingness to learn new skills.

Salary (Rate): undetermined

City: Chester

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Skills required

• Technical Service Desk background
• Familiarity with ServiceNow
• Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
• Excellent Customer service skills.
• Demonstrate ability to troubleshoot and research application issues.
• Ability to explain technical information to End Users with effective verbal and written communication.
• Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
• Adhere to Service Desk processes and procedures.
• Present a positive, effective, and flexible contribution to achieving team targets and objectives.
• Highly effective Team player:
• Openly and willingly shares ideas, knowledge, and expertise.
• Communicates constructively.
• Willingness to learn new skills and be open to consider different ideas and alternatives.