Service Desk Analyst
Posted 3 days ago by Talent International
£200 Per day
Undetermined
Undetermined
Quedgeley, UK
Summary: The Service Desk Analyst role involves providing essential technical support to the UK Police as they transition to a modern digital workplace. The position requires collaboration with various teams to ensure effective incident management and system evolution. Analysts will also engage with stakeholders to resolve complex issues and support new software implementations. This role is critical in maintaining service resiliency and delivering high-quality end-user support.
Key Responsibilities:
- Incident Management: Supporting a wide portfolio of applications, fulfilling service requests, and resolving or escalating incidents in accordance with ITIL® procedures.
- System Evolution: Assisting with the implementation of system changes, migrations, and upgrades through a formal change control process.
- Technical Testing: Performing testing across a broad range of Legacy and current devices.
- Stakeholder Collaboration: Working with third-party suppliers and internal stakeholders to achieve swift resolutions for complex issues.
- Project Support: Taking a technical lead in meetings, supporting new software implementations, and ensuring solutions are fit for purpose and meet business criteria.
Key Skills:
- Proven experience in a Service Desk or technical support environment.
- Strong understanding of ITIL® frameworks and escalation procedures.
- Ability to adapt to the requirements of ICT to provide service resiliency.
- Excellent communication skills for briefing Authority staff and collaborating with third parties.
Salary (Rate): £200.00/day
City: Quedgeley
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Description:
Service Desk Analyst- Location: Gloucestershure
- Clearance: NPPV3 required
Support the frontline by powering the UK Police's transition to a modern digital workplace. We require Service Desk Analysts to play a vital role in delivering technical support within a "live" environment, working closely with Architecture and ICT services teams to ensure the seamless delivery of technical solutions and end-user support.
Key ResponsibilitiesIn this role your day-to-day will involve:
- Incident Management: Supporting a wide portfolio of applications, fulfilling service requests, and resolving or escalating incidents in accordance with ITIL® procedures.
- System Evolution: Assisting with the implementation of system changes, migrations, and upgrades through a formal change control process.
- Technical Testing: Performing testing across a broad range of Legacy and current devices.
- Stakeholder Collaboration: Working with third-party suppliers and internal stakeholders to achieve swift resolutions for complex issues.
- Project Support: Taking a technical lead in meetings, supporting new software implementations, and ensuring solutions are fit for purpose and meet business criteria.
- Proven experience in a Service Desk or technical support environment.
- Strong understanding of ITIL® frameworks and escalation procedures.
- Ability to adapt to the requirements of ICT to provide service resiliency.
- Excellent communication skills for briefing Authority staff and collaborating with third parties.
Equip the frontline. Apply today with your CV highlighting your Service Desk experience and vetting credentials.
£200.00/day
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