Service Desk Analyst
Posted 1 day ago by SUMMER-BROWNING ASSOCIATES LIMITED
Negotiable
Undetermined
Onsite
Glasgow, Lanarkshire, UK
Summary: The role of Service Desk Analyst involves providing IT helpdesk support as part of a team for a client in Central Government. This position is initially for 6 months with the possibility of extension and requires the candidate to be based 100% onsite in East Kilbride, Scotland. Candidates must hold or be eligible for SC clearance and have relevant experience in IT support.
Key Responsibilities:
- Provide 1st line IT support to users.
- Assist with troubleshooting and resolving IT issues.
- Maintain communication with users regarding their support requests.
- Document and track support requests in the service management system.
- Collaborate with other IT teams to escalate issues as necessary.
Key Skills:
- Experience in IT helpdesk support.
- Knowledge of service desk tools and ticketing systems.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Eligibility for SC clearance.
Salary (Rate): undetermined
City: East Kilbride
Country: UK
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst IT Helpdesk Support Analyst 1st Line Support Analyst
Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend
Location: East Kilbride, Scotland - 100% onsite
The ideal candidate will hold or be eligible for SC clearance and have a proven backgroun click apply for full job details