Service Desk Analyst
Posted 1 day ago by SUMMER-BROWNING ASSOCIATES LIMITED
Negotiable
Undetermined
Onsite
Glasgow, Lanarkshire
Summary: The role of Service Desk Analyst involves providing IT helpdesk support as part of a team for a client in Central Government. This position is initially for 6 months with the possibility of extension and requires the candidate to be onsite in East Kilbride, Scotland. Candidates must hold or be eligible for SC clearance and have relevant experience in IT support.
Key Responsibilities:
- Provide 1st line IT support to users.
- Assist with troubleshooting and resolving technical issues.
- Maintain communication with users regarding their support requests.
- Document and track support requests in the service management system.
- Collaborate with other IT teams to escalate issues as necessary.
Key Skills:
- Experience in IT helpdesk support.
- Knowledge of service desk tools and ticketing systems.
- Strong communication and customer service skills.
- Ability to work effectively in a team environment.
- Eligibility for SC clearance.
Salary (Rate): undetermined
City: East Kilbride
Country: Scotland
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst IT Helpdesk Support Analyst 1st Line Support Analyst
Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend
Location: East Kilbride, Scotland - 100% onsite
The ideal candidate will hold or be eligible for SC clearance and have a proven backgroun click apply for full job details