Service Desk Analyst
Posted 1 day ago by Summer-Browning Associates
Negotiable
Undetermined
Onsite
East Kilbride, UK
Summary: The Service Desk Analyst role involves providing first-line IT support within a Central Government environment for an initial 6-month period, with the possibility of extension. The position requires on-site presence in East Kilbride, Scotland, and candidates must hold or be eligible for SC clearance. The ideal candidate should have a strong background in Service Desk operations and relevant technical skills.
Key Responsibilities:
- Provide 1st Line Support within the Service Desk, managing Incident and Request Fulfilment processes.
- Ensure Service Requests and Incidents are handled according to Service Level Targets.
- Perform incident triage and resolution effectively.
- Utilize knowledge of Microsoft operating systems and applications, including Windows Server 2012, Exchange 2013, Windows 10, Office 365, and networking technologies.
- Apply ITIL Foundation, AGILE, and DevOps frameworks, and utilize enterprise-level reporting tools.
Key Skills:
- Experience in 1st Line Support within a Service Desk environment.
- Understanding of Incident and Request Fulfilment processes, priority classifications, and Service Level Agreements.
- Proven ability to manage Service Requests and Incidents effectively.
- Knowledge of Microsoft operating systems and applications.
- Familiarity with ITIL Foundation, AGILE, and DevOps frameworks.
Salary (Rate): £0.00 per day
City: East Kilbride
Country: UK
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst | IT Helpdesk Support Analyst | 1st Line Support Analyst
Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend
Location: East Kilbride, Scotland - 100% onsite
The ideal candidate will hold or be eligible for SC clearance and have a proven background in Service Desk operations, with the following skills and experience:
- Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment.
- Proven ability to ensure that Service Requests and Incidents are managed in accordance with Service Level Targets.
- Expertise in incident triage and resolution.
- Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
- Familiarity with ITIL Foundation, AGILE, and DevOps frameworks, as well as enterprise-level reporting tools, would be highly beneficial.
To apply, please submit your latest CV for review.
