Service Desk Analyst
Posted 1 day ago by Summer Browning Associates
Negotiable
Undetermined
Onsite
East Kilbride, South Lanarkshire
Summary: The Service Desk Analyst role involves providing 1st line support within a Service Desk environment for a client in Central Government. The position requires expertise in incident management and a solid understanding of IT service processes, with a focus on meeting service level targets. The role is based in East Kilbride, Scotland, and is 100% onsite for an initial 6-month assignment. Candidates must hold or be eligible for SC clearance.
Key Responsibilities:
- Provide 1st line support within the Service Desk.
- Manage Service Requests and Incidents in accordance with Service Level Targets.
- Perform incident triage and resolution.
- Utilize knowledge of Microsoft operating systems and applications.
- Apply ITIL Foundation, AGILE, and DevOps frameworks as needed.
Key Skills:
- Experience in 1st Line Support within a Service Desk.
- Understanding of Incident and Request Fulfilment processes.
- Knowledge of Microsoft operating systems, including Windows Server 2012, Exchange 2013, Windows 10, and Office 365.
- Familiarity with networking technologies.
- Experience with enterprise-level reporting tools.
Salary (Rate): £NEG Excellent Day Rate
City: East Kilbride
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst | IT Helpdesk Support Analyst | 1st Line Support Analyst
Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend
Location: East Kilbride, Scotland - 100% onsite
The ideal candidate will hold or be eligible for SC clearance and have a proven background in Service Desk operations, with the following skills and experience:
- Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment.
- Proven ability to ensure that Service Requests and Incidents are managed in accordance with Service Level Targets.
- Expertise in incident triage and resolution.
- Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
- Familiarity with ITIL Foundation, AGILE, and DevOps frameworks, as well as enterprise-level reporting tools, would be highly beneficial.
To apply, please submit your latest CV for review.