Service Desk Analyst
Posted 2 days ago by Summer-Browning Associates
Negotiable
Undetermined
Onsite
East Kilbride
Summary: The Service Desk Analyst role involves providing first-line IT support for a client in Central Government, focusing on incident management and service request fulfillment. The position is based in East Kilbride, Scotland, and requires SC clearance eligibility. The assignment is for an initial 6-month period with the possibility of extension.
Key Responsibilities:
- Provide 1st Line Support within the Service Desk, managing Incident and Request Fulfilment processes.
- Ensure Service Requests and Incidents are handled according to Service Level Targets.
- Perform incident triage and resolution.
- Utilize knowledge of Microsoft operating systems and applications, including Windows Server 2012, Exchange 2013, Windows 10, Office 365, and networking technologies.
- Apply ITIL Foundation, AGILE, and DevOps frameworks, along with enterprise-level reporting tools.
Key Skills:
- Experience in 1st Line Support within a Service Desk environment.
- Understanding of Incident and Request Fulfilment processes, priority classifications, and Service Level Agreements.
- Proven ability to manage Service Requests and Incidents effectively.
- Knowledge of Microsoft operating systems and applications.
- Familiarity with ITIL, AGILE, and DevOps frameworks.
Salary (Rate): £0.00 per day
City: East Kilbride
Country: Scotland
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst | IT Helpdesk Support Analyst | 1st Line Support Analyst
Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend
Location: East Kilbride, Scotland - 100% onsite
The ideal candidate will hold or be eligible for SC clearance and have a proven background in Service Desk operations, with the following skills and experience:
- Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment.
- Proven ability to ensure that Service Requests and Incidents are managed in accordance with Service Level Targets.
- Expertise in incident triage and resolution.
- Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
- Familiarity with ITIL Foundation, AGILE, and DevOps frameworks, as well as enterprise-level reporting tools, would be highly beneficial.
To apply, please submit your latest CV for review.