Service Desk Analyst (Dutch Speaking)

Summary: The role of Customer Service Advisor (Dutch speaking) at an IT consultancy involves providing exceptional service to customers while working fully onsite. The position requires fluency in Dutch and offers full training, making it accessible for candidates without prior experience. The successful candidate will join a dynamic team focused on enhancing customer experience through effective communication and problem-solving. This role is based in Peterborough and is part of a collaborative data culture within the company.

Key Responsibilities:

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion

Key Skills:

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Sharp attention to detail
• Fluent in Dutch

Salary (Rate): £18.85 hourly

City: Peterborough

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Entry Level

Industry: IT

Detailed Description From Employer:

Customer Service Advisor - (Dutch speaking) - IT Consultancy - £18.85 Umbrella Figure - Fully Onsite

• No experience required, full training provided
• Dutch language skills are essential

Overview:
I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities:

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion

Skills & Experience Required:

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Sharp attention to detail
• Fluent in Dutch

Package:

• £18.85 Umbrella Figure
• 3-6 month contract (may be extended)
• Office based
• Collaborative and forward-thinking data culture
• Opportunities to work with modern cloud-based data platforms