Senior Operational Excellence Specialist (For temp workers)

The Senior Operational Excellence Specialist is responsible for driving and delivering complex process improvement initiatives from beginning to end within the Global Fintech Commercial Operations department. The newly formed team owns all globally driven processes for activities performed by Fintech Commercial Operations Support. It establishes new processes, works on process optimization within & across departments to define hand-over cut off points, drive efficiency, drive value and adhere to legal/compliance regulations. For the initiatives they are responsible for, the Senior Specialist makes strategic and tactical decisions in the interest of business results and they effectively communicate the initiative and the business unit’s strategic plans and the deliverables to all levels of stakeholders within and outside of Fintech Commercial. This role carries a high level of accountability. You are expected to serve as a thought partner to internal teams and external providers, showing a positive, can-do attitude and role modelling the principles of taking ownership, succeeding together, and driving improvements with the customer in mind.

Tasks & Responsibilities

• Drive (cross-departmental) process improvement initiatives from beginning to end, starting from a known, prioritized problem
• Document existing processes and team knowledge
• Analyze process performance and prioritize improvement areas where the biggest impact can be made
• Organize tasks and activities according to logical steps and plans that have been prepared in advance using Lean Six Sigma or other process modeling methodologies
• Host process innovation workshops to adapt to required needs in scalable processes that are globally relevant
• Assure and safeguard the improvement on the short-medium- long-term by installing the appropriate control measures and managing change
• Effectively manage a diverse range of stakeholders internally (Commercial, Finance, Product, Procurement, Legal) and externally (Payment Providers, as needed)
• Serve as liaison between Operational Support functions and operational leaders, translate requirements, process recommendations and strategies
• Document and communicate progress, insights and results from the initiative to all relevant stakeholders at all levels

Requirements & Special Knowledge

• Proven track record in Process Improvement, advisory work or project management, leading projects within a diverse stakeholder field
• Attention to detail, adaptability, self-starter, and a high degree of personal accountability is essential
• Ability to communicate effectively up to Senior Director level at the company
• Ability to multitask extensively
• Lean six Sigma Greenbelt desirable but not essential, plus 3 years of relevant experience.
• Customer driven and passionate about solving complex problems.
• Ability to generate change that clearly contributes to business success.
• Specifically: Structuring: capable of identifying key deliverables milestones and planning accordingly and autonomously
• Problem Solving: capable of autonomously structure problem solving (root cause analysis)
• Time management: Ability to successfully manage timelines and complete own tasks/ chase other tasks within pre defined timelines
• Stakeholder management: capable of constructively working with different business units to achieve the objectives
• Applying knowledge: Thinks beyond known methods to achieve objectives (blue sky, and enhanced thinking)
• Experience working in the Payments industry or in a regulated environment is a definite plus