Senior Application Support Specialist

Senior Application Support Officer

Location: Bristol (Hybrid)

Contract: 3 months (initial) – starting December

Hours: 37 hours per week, Monday to Friday

Pay: £400 per day (Umbrella) / £310.37 per day (PAYE)

Seven Resourcing is seeking a Senior Application Support Officer to join Bristol City Council’s IT team. In this key role, you’ll lead and manage a section of the Application Support Team, ensuring the smooth operation of the council’s critical IT systems and applications. You’ll oversee a team of up to 10 officers, providing day-to-day supervision, planning, and direction to maintain productivity and service quality. The team’s work covers system upgrades, helpdesk support, user access management, and service requests — all while ensuring excellent communication and minimal disruption to users and stakeholders.

Key Responsibilities:

• Manage, develop, and improve Application Support policies, processes, and standards.
• Oversee daily operations of the Application Support Function to ensure service levels are maintained and continuously improved.
• Lead and coordinate system upgrades and ensure timely issue escalation to suppliers or senior management.
• Liaise with suppliers and stakeholders to deliver best practice solutions and advice.
• Analyse performance data, identify improvements, and promote a customer-focused approach.
• Ensure compliance with data quality, data protection, and GDPR standards.
• Support ongoing service improvements and system developments aligned with legislative and organizational change.
• Measure and benchmark the performance of the Application Support Function to drive consistency and efficiency.

What You’ll Bring:

• Strong experience with Unit4 ERP Finance systems, including user support and system management.
• Proven expertise in the Accounts Receivable (AR) module within Unit4 ERP.
• Leadership experience within an IT support or application management environment.
• Excellent communication, analytical, and stakeholder management skills.

Why Work with Seven Resourcing?

At Seven Resourcing, we go beyond recruitment. With nearly a decade of industry experience, over 3,000 five-star reviews, and award-winning support, we’re dedicated to helping you reach your full potential. We provide access to meaningful roles, ongoing development opportunities, and continuous support every step of the way.