Senior Account Manager (Ecommerce)
Posted 1 day ago by Totaljobs
£50,000 Per year
Outside
Hybrid
Reading, Berkshire
Summary: The Senior Account Manager (E-commerce) at Soar Group is responsible for leading high-value accounts and managing a team of Account Managers to ensure delivery excellence. This role requires a blend of client leadership, team management, and strategic oversight, with a focus on performance creative and UGC. The position is remote-first, with one day per month required in the London office. The successful candidate will have a strong background in agency account management and a passion for driving quality and consistency in client service.
Key Responsibilities:
- Own senior relationships across larger, higher-impact accounts
- Lead strategic client conversations, performance reviews and planning
- Guide clients through launches, pivots and scale moments
- Spot upsell, retention and growth opportunities
- Line-manage Account Managers within your pod
- Coach AMs on communication, organisation and client ownership
- Raise delivery standards across accounts and workflows
- Support hiring, onboarding and development of AMs
- Oversee UGC and creative workflows across the pod
- Ensure launches are planned, resourced and executed cleanly
- Act as escalation point for delivery or client risk
- Maintain consistency across processes and client experience
Key Skills:
- 4+ years’ experience in agency account management
- Proven experience managing or mentoring Account Managers
- Strong understanding of performance creative, UGC and launch cycles
- Confidence running senior client conversations independently
- Commercial awareness — retention, margin, and growth matter to you
- Calm authority — clients and teams trust your judgment
Salary (Rate): £50,000 yearly
City: Reading
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: Other
Senior Account Manager (E-commerce) Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London) Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday
About the Soar Group The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:
- Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
- For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.
- Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.
Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
What Sets Us Apart
- Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
- Highest independent agency spend on Meta in 2025.
- Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
- Two production studios (London and Manchester)
- Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.
About the role: We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.
You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.
Requirements
What you'll be responsible for:
Client & Commercial Leadership:
- Own senior relationships across larger, higher-impact accounts
- Lead strategic client conversations, performance reviews and planning
- Guide clients through launches, pivots and scale moments
- Spot upsell, retention and growth opportunities
Pod & People Management:
- Line-manage Account Managers within your pod
- Coach AMs on communication, organisation and client ownership
- Raise delivery standards across accounts and workflows
- Support hiring, onboarding and development of AMs
Delivery & Quality Control:
- Oversee UGC and creative workflows across the pod
- Ensure launches are planned, resourced and executed cleanly
- Act as escalation point for delivery or client risk
- Maintain consistency across processes and client experience
What you bring:
- 4+ years’ experience in agency account management
- Proven experience managing or mentoring Account Managers
- Strong understanding of performance creative, UGC and launch cycles
- Confidence running senior client conversations independently
- Commercial awareness — retention, margin, and growth matter to you
- Calm authority — clients and teams trust your judgment
Who you are:
- A true manager - you enjoy leading people, not just accounts
- Standards-driven - you care about quality and consistency
- Accountable - you own outcomes across your pod
- Structured and decisive - you bring order and clarity
- A role model - AMs learn by watching how you operate
Benefits
- Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
- Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
- Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
- Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
- Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
- Remote working with 1 day a month in London Head Office.