SAP Commissions (Callidus Cloud) Support Lead
Posted 1 day ago by Focus on WD
Negotiable
Undetermined
Onsite
Reading, England, United Kingdom
Summary: The SAP Commissions (Callidus) Application Support Lead is responsible for overseeing on-site production support for a critical incentive compensation platform. This hands-on role involves managing incident, problem, and change management to ensure the stability of commissions operations while collaborating with various departments. The position requires strong configuration expertise in SAP Commissions and proven production support experience. The role also includes coaching support analysts and maintaining compliance standards.
Key Responsibilities:
- Lead daily production support operations, managing incident queues and maintaining SLA performance
- Own end-to-end incident and problem management, including RCA and corrective actions
- Plan and execute configuration changes, releases, and regression testing (CAB governance)
- Maintain application configuration (plans, rules, rate tables, hierarchies, security)
- Oversee EIM data loads, validations, reconciliations, and pipeline monitoring
- Ensure payout accuracy, period close validation, and payroll integration sign-off
- Drive performance optimisation, stability improvements, and automation opportunities
- Produce service reporting (SLA metrics, trends, risks) and maintain SOPs/runbooks
- Support audits, enforce access controls, and ensure compliance standards
- Coach and mentor support analysts, maintaining a strong knowledge base
Key Skills:
- Strong hands-on configuration expertise in SAP Commissions (crediting, compensation rules, plans, rate tables, calendars, positions/payees, security)
- Proven L2/L3 production support experience with ITIL-aligned processes
- Deep knowledge of EIM, integrations (CRM/ERP/iPaaS), and interface troubleshooting
- Experience coordinating releases, regression testing, and CAB approvals
- Strong data analysis skills (SQL/Excel) for reconciliations and audit preparation
- Excellent stakeholder management across Sales Ops, Finance, HR, and IT
Salary (Rate): undetermined
City: Reading
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: SAP Commissions (Callidus) Application Support Lead
Location: Reading (2–3 days onsite)
Contract: 6 Months
We’re looking for an experienced SAP Commissions (Callidus) Application Support Lead to take full ownership of on-site production support for a business-critical incentive compensation platform. This is a hands-on role where you’ll act as the single point of accountability for incident, problem, and change management, ensuring the day-to-day stability of commissions operations while working closely with Sales Ops, Finance, IT, and SAP Support.
Key Responsibilities
- Lead daily production support operations, managing incident queues and maintaining SLA performance
- Own end-to-end incident and problem management, including RCA and corrective actions
- Plan and execute configuration changes, releases, and regression testing (CAB governance)
- Maintain application configuration (plans, rules, rate tables, hierarchies, security)
- Oversee EIM data loads, validations, reconciliations, and pipeline monitoring
- Ensure payout accuracy, period close validation, and payroll integration sign-off
- Drive performance optimisation, stability improvements, and automation opportunities
- Produce service reporting (SLA metrics, trends, risks) and maintain SOPs/runbooks
- Support audits, enforce access controls, and ensure compliance standards
- Coach and mentor support analysts, maintaining a strong knowledge base
Essential Experience
- Strong hands-on configuration expertise in SAP Commissions (crediting, compensation rules, plans, rate tables, calendars, positions/payees, security)
- Proven L2/L3 production support experience with ITIL-aligned processes
- Deep knowledge of EIM, integrations (CRM/ERP/iPaaS), and interface troubleshooting
- Experience coordinating releases, regression testing, and CAB approvals
- Strong data analysis skills (SQL/Excel) for reconciliations and audit preparation
- Excellent stakeholder management across Sales Ops, Finance, HR, and IT
This is a fantastic opportunity to lead support for a high-impact commissions platform in a fast-paced, collaborative environment.