Support Services Program Manager
Posted Today by Triwave Solutions Inc
Negotiable
Undetermined
Remote
Remote
Summary: The Support Services Program Manager/Specialist will lead integration activities between agencies and third parties within the OTS Enterprise Architecture environment, ensuring quality assurance and assisting with budgeting and financial reporting. The role requires extensive experience in project management and familiarity with state systems and technologies, particularly in health and human services applications. The position is remote and involves collaboration with various stakeholders to evaluate new technologies and manage technical documentation. The expected term for this task order spans from February 4, 2026, to February 4, 2028.
Key Responsibilities:
- Lead integration activities between agencies and third-parties with the OTS Enterprise Architecture environment.
- Provide quality assurance reviews as requested by management.
- Assist management with budgeting and development of cost allocation for all EA lines of service.
- Assist OTS customer agencies with development of federal and state financial reporting.
- Provide subject matter expertise on applicable agency systems and technologies.
- Assist OTS in the evaluation of new technologies.
- Lead or assist OTS in the review of technical documentation.
- Other duties as assigned by the executive team.
Key Skills:
- Minimum of five (5) years experience with the OTS Enterprise Architecture environment.
- Minimum of twenty (20) years experience with technologies used within the State of Louisiana systems.
- Minimum of fifteen (15) years project management experience.
- Prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.
- Experience with rate setting, cost allocation, and invoicing.
- Experience with determining and establishing line of service costs.
- Experience with health and human services applications such as Medicaid, SNAP/TANF, Child Welfare, Child Support, and Child Care Licensing programs.
- Experience drafting Advanced Planning Documents and Cost Allocation Plans.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
JOB TITLE: Support Services Program Manager / Specialist
The scope of the proposed services will include the following:
Lead integration activities between agencies and third-parties with the OTS Enterprise
Architecture environment
Provide quality assurance reviews as requested by management
Provide assistance to management with budgeting and development and refinement of cost
allocation for all EA lines of service.
Assist OTS customer agencies with development of federal and state financial reporting.
Provide subject matter expertise on applicable agency systems and technologies.
Assist OTS in the evaluation of new technologies.
Lead or assist OTS in the review of technical documentation.
Other duties as assigned by the executive team.
Expertise and/or relevant experience in the following areas are mandatory:
Applicant must have a minimum of five (5) years experience with the OTS Enterprise
Architecture environment.
Applicant must have a minimum of twenty (20) years experience with technologies used
within the State of Louisiana systems.
Applicant must have a minimum of fifteen (15) years project management experience.
Applicant must have prior experience with large-scale state Enterprise Architecture systems
serving multiple governmental agencies.
Applicant must have experience with rate setting, cost allocation and invoicing.
Applicant must have experience with determining and establishing line of service costs.
10
Applicant must have experience with health and human services applications such as those
used for the Medicaid, SNAP/TANF, Child Welfare, Child Support and Child Care
Licensing programs.
Applicant must have experience drafting Advanced Planning Documents, Advanced
Planning Document Updates, Implementation Advanced Planning Documents and Cost
Allocation Plans.
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Applicant should have experience administering and managing large volume projects.
Applicant should have experience managing task orders.
Applicant should have at least six (6) years experience performing these duties in largescale Enterprise Architecture environments
Applicant should have experience drafting Request for Proposals.
Applicant should have experience with Java and .net development.
Applicant should have subject matter expertise with the following EA components and
technologies:
Item Vendor Description
Nutanix Nutanix/Dell Hyper-converged computing with
compute, storage and virtualization
consolidated into a single appliance
VxRail Dell Hyper-converged computing with
compute, storage and virtualization
consolidated into a single appliance
ESXi VMware
vCenter VMware
NSX VMware
SRM VMware
Windows Server Microsoft Standard OS for Windows
RedHat Enterprise Linux RedHat Standard OS for Linux
MS SQL Server 2014 Microsoft Enterprise Database/Storage Engine
Nagios Nagios Infrastructure monitoring/alerting
NewRelic APM NewRelic Application performance monitoring
NewRelic Infrastructure NewRelic Infrastructure Monitoring
NewRelic Browser NewRelic Browser performance monitoring
and analytics
Octopus Deploy Octopus Continuous Deployment and
Delivery
Puppet Enterprise Puppet DevOps/Automation
Splunk Splunk Operational Intelligence
Veracode Veracode Static Code Analysis
Decision Center, Decision Server IBM Business Rules Engine (BRE)
Exstream Opentext Client Communications,
Correspondence Generation (CC)
Pentaho Hitachi Data Systems Data warehouse and Analytics
(DWH)
Case Foundation, Content
Manager, Enterprise Records
Foundation
IBM Electronic Document Management
(EDMS)
11
webMethods IBM Enterprise Service Bus (ESB)
API Gateway Broadcom Enterprise API Gateway
Identity Manager for Consumers
and Business Users, Identity Suite,
Single Sign On
Broadcom Security integration product;
includes access management,
directory services integration
capability, and identity management
(IAM/SSO)
InfoSphere IBM Master Data Management suite
(MDM)
The primary work location will be: Contractor Remote Facility
Expected term for this Task Order:
Start: 02/04/2026
End: 02/04/2028