ServiceNow Tech Lead - Vendor Domain Technical Lead (Local to Charlotte, NC strongly preferred)
Posted 3 days ago by DataEdge Consulting, Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The ServiceNow Tech Lead will play a pivotal role in leading technical execution and ensuring the successful delivery of products within a vendor team. This position involves close collaboration with the Product Manager and guiding engineering decisions to align with business goals. The role requires hands-on technical involvement while overseeing architectural decisions and maintaining code quality. The ideal candidate will also support team growth and remove technical blockers to enhance engineering velocity.
Key Responsibilities:
- Partner with the Product Manager to enable successful product delivery.
- Guide engineering decisions and maintain technical integrity of the product.
- Determine efficient, secure, and scalable product development methods.
- Lead architectural decisions, code quality, and engineering best practices.
- Own technical delivery and quality, supporting team growth and removing blockers.
- Translate high-level requirements into technical tasks and stories.
- Collaborate with engineers and technical resources across teams.
- Oversee Spike work and ensure proper technical documentation.
- Define and enforce technical standards and best practices.
- Design Vendor Enterprise Architecture in partnership with Data & Solutions Architects.
- Engage in hands-on development work and manage technical roadmaps.
- Identify and mitigate technical risks and bottlenecks in development.
- Perform code reviews and ensure robust testing practices.
- Support team growth and identify resource gaps.
- Develop and customize ServiceNow applications and integrations.
- Manage identity access and perform system administration tasks.
- Monitor system performance and troubleshoot issues.
Key Skills:
- Strong experience with ServiceNow development and customization.
- Proficiency in scripting and workflow configuration.
- Knowledge of integration and API development.
- Experience with identity access management and RBAC management.
- Ability to lead technical teams and guide engineering practices.
- Strong problem-solving skills and ability to troubleshoot issues.
- Experience with technical documentation and best practices.
- Familiarity with DevOps practices and cross-functional collaboration.
- Hands-on experience in software development and code reviews.
- Excellent communication and team leadership skills.
Salary (Rate): undetermined
City: Charlotte
Country: USA
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Vendor Domain Technical Lead ServiceNow Tech Lead
Duration: 6-month contract to potential hire
Location: Remote/Charlotte, NC Local to CLT strongly preferred
Lead Technical Engineer (Vendor Team):
- The Tech Lead will tightly partner with the Product Manager of the pod to collectively enable successful product delivery - alignment of technical execution to achieve business goals and outcomes
- Anchors the technical integrity of the product, guiding engineering decisions and feasibility
- Determines HOW the product will be built efficiently, securely and scalably
- Leads architectural decisions, code quality and engineering best practices
- Architectural decisions should be made based on standards and guidance provided by Data & Solutions Architect(s)
- Owns technical delivery and quality
- Supports technical team growth, removes, technical blockers, and ensures engineering velocity
- Includes but is not limited to:
- Day-to-day technical execution with 'team/pod'
- Team Guidance in 'Breaking Down the Work'
- Support in translating high-level requirement into technical tasks and stories
- Assess complexity & effort
- Collaborates with engineers and technical resources other teams
- Includes Entire Vendor Domain:
- Back-end Infrastructure/MDM/Data Pipelines/etc
- Service Now Internal/External requirements
- Dev-Ops requirements
- Cross-functional Requirements (S4/Adams/SSO/etc)
- Oversees Spike work
- Oversees proper technical documentation in Confluence
- Define and enforce technical standards, best practices, arch guidelines
- Design and define Vendor Enterprise Architecture (end-to-end) in partnership with the Data & Solutions Architect(s)
- Close partnership with Dev-Ops to ensure work is scoped and meets requirements
- Will also pick-up work/stories/tasks (50% of time hands-on-keyboard)
- Scalability, Security, and Performance - Technical Roadmap
- Mitigating technical debt
- Identify and mitigate technical risks or bottlenecks in development
- Defect Triaging and troubleshoot critical issues and guide resolution
- Perform code reviews, UAT Testing Plans, ensure robust testing
- Drive continuous integration best practices
- Support team growth and support
- Identify and surface gaps in resources (expertise and quantity)
Service Now Developer (Service Now Implementation)
- Develop and customize ServiceNow applications using Service Now primary scripts
- Create and configure workflows, UI Policies, business rules, client scripts, and scheduled jobs
- Design and implement forms and request fulfillment workflows
- Develop custom portals and UI/UX components
- Integration & API Development
- Integrate ServiceNow with third-party applications
- Develop and maintain custom integrations
- Work with cross-functional technical stakeholders on integration requirements
- Identity Access Management/RBAC Management
- Testing and Deployment
- Administration & Maintenance - security configurations, and user administration
- Maintenance -
- Platform upgrade and other instance management
- Monitoring system performance and troubleshooting issues