Negotiable
Undetermined
Remote
Remote
Summary: The Principal Consultant – ServiceNow role involves providing technical leadership and collaborating with client teams on ServiceNow implementations, particularly in the Financial Services Operations (FSO) domain. The position requires extensive experience with the ServiceNow platform, including scripting and solution architecture. Candidates should possess a strong background in enterprise architecture and be adept at working in Agile environments. This is a full-time remote opportunity aimed at mid-senior level professionals.
Key Responsibilities:
- Provide technical leadership and collaborate with client enterprise architecture and ServiceNow teams.
- Utilize extensive experience in ServiceNow technology, particularly with FSO and CSM for Banking/Insurance.
- Implement and customize ServiceNow solutions, including scripting with JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
- Work with Agile teams and methodologies in a virtual environment.
- Gather requirements and participate in Agile/Sprint planning and demos.
- Architect and implement Financial Service Operation solutions.
- Translate enterprise architecture processes into technical solutions.
- Maintain a strong understanding of ITIL and Service Management frameworks.
Key Skills:
- 10+ years of experience in ServiceNow technology.
- Mid-senior level experience with no management experience required.
- Bachelor's degree or equivalent education.
- Strong background in solution architecture and technical design.
- Experience with ServiceNow IRM implementation and integrations.
- ServiceNow Certified Implementation Specialist – IRM and related certifications.
- Knowledge of HTML/CSS, AJAX, Jelly, JSON, AngularJS.
- Excellent customer-facing skills and analytical problem-solving abilities.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: IT
Candidate Details
- 10+ to 15 years experience
- Seniority Level - Mid-Senior
- Management Experience Required - No
- Minimum Education - Bachelor's Degree
- Willingness to Travel - Never
Responsibilities
- Extensive experience in ServiceNow technology
- Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
- ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.
- Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
- Experience working with Agile teams, methodologies, and tools in a virtual environment.
- Experience of ServiceNow solution Implementation (configuration and customization) experience
- Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing.
- Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos.
- Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)
- Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.
- Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
- Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
- Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc.
- Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
- Strong understanding of ITIL and Service Management frameworks
- Qualifications we seek in you!
Minimum Qualifications
- Experience in ServiceNow IRM implementation
- Experience in working in IRM domain out of which some experience in the role of IRM Architect
- Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators.
- Excellent customer facing skills
- Should have worked extensively on ServiceNow Integrations with other external systems
- Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
- ServiceNow Certified Implementation Specialist – IRM
- Certified Implementation Specialist – Risk and Compliance.
- Certified Implementation Specialist – Vendor Risk Management
- Understanding of various regulations like GDPR, ISO etc. (Good to have)
Preferred Qualifications/ Skills
- B.Tech / MCA / M.Tech / BSc (Computer) / B.E.
- Security Clearance Required: No
- Visa Candidate Considered: No
Compensation
- Full-time
- Benefits - None
- Relocation Assistance Available - No
- Commission Compensation - No
- Bonus Eligible - No
- Overtime Eligible - No
- Interview Travel Reimbursed - No
“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”