ServiceNow Implementation Specialist
Posted Today by 1764299977
Negotiable
Undetermined
Remote
Location Texas, United States
Summary: The ServiceNow Implementation Specialist is responsible for leading full lifecycle ServiceNow SPM implementations, from initial discovery to post-go-live support. This role involves conducting business analysis, facilitating requirements workshops, and designing solutions within the ServiceNow SPM suite. The specialist will also provide technical leadership, manage platform infrastructure, and support various project methodologies across client environments.
Key Responsibilities:
- Lead full lifecycle ServiceNow SPM implementations-from initial discovery through deployment and post-go-live support.
- Conduct business analysis sessions to understand strategic objectives, portfolio management needs, and process improvement opportunities.
- Facilitate requirements workshops, translating business needs into actionable user stories and acceptance criteria.
- Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
- Deliver tailored solutions aligned with client goals, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).
- Define user stories for both greenfield implementations and enhancement projects.
- Provide technical leadership and mentoring to internal teams and client stakeholders, including guiding small implementation teams or developers.
- Manage platform infrastructure and ensure smooth operation of SPM and PPM processes.
- Perform advanced troubleshooting, bug fixes, and root cause analysis to maintain system integrity.
- Collaborate with cross-functional teams to lead technical design sessions and ensure successful delivery.
- Contribute to process documentation, training materials, and continuous improvement initiatives.
- Support Agile, Waterfall, and Hybrid methodologies across diverse client environments.
Key Skills:
- Experience with ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
- Strong business analysis and requirements gathering skills.
- Technical leadership and mentoring capabilities.
- Ability to design and configure solutions within ServiceNow.
- Proficiency in troubleshooting and root cause analysis.
- Familiarity with Agile, Waterfall, and Hybrid project methodologies.
- Excellent communication and collaboration skills.
Salary (Rate): undetermined
City: Texas
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Key Responsibilities
- Lead full lifecycle ServiceNow SPM implementations-from initial discovery through deployment and post-go-live support.
- Conduct business analysis sessions to understand strategic objectives, portfolio management needs, and process improvement opportunities.
- Facilitate requirements workshops, translating business needs into actionable user stories and acceptance criteria.
- Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
- Deliver tailored solutions aligned with client goals, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).
- Define user stories for both greenfield implementations and enhancement projects.
- Provide technical leadership and mentoring to internal teams and client stakeholders, including guiding small implementation teams or developers.
- Manage platform infrastructure and ensure smooth operation of SPM and PPM processes.
- Perform advanced troubleshooting, bug fixes, and root cause analysis to maintain system integrity.
- Collaborate with cross-functional teams to lead technical design sessions and ensure successful delivery.
- Contribute to process documentation, training materials, and continuous improvement initiatives.
- Support Agile, Waterfall, and Hybrid methodologies across diverse client environments.
EOE Statement: Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
To find out more about Huxley, please visit www.huxley.com