ServiceNow Business Process Consultant

Summary: The role of ServiceNow Business Process Consultant involves supporting a telecommunications transformation programme with a focus on fault management and customer care workflows. The position is contract-based and near full-time, set to begin in June and continue until the end of September. The consultant will work on various aspects of Telecommunications Service Management, Sales Order Management, and CMDB foundations. This role is fully remote.

Key Responsibilities:

• Support the telecommunications transformation programme.
• Focus on fault management and customer care workflows.
• Engage in Telecommunications Service Management (TSM) and Sales Order Management (SOM).
• Assist with CMDB foundations and platform setup.

Key Skills:

• Experience with ServiceNow.
• Knowledge of telecommunications processes.
• Understanding of fault management and customer care workflows.
• Familiarity with Telecommunications Service Management (TSM) and Sales Order Management (SOM).

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Location: Remote
Engagement: Contract Near Full-time (Until end Sep)
Start: June
Sector: Telecommunications

Overview

ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows.

Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations, platform setup, in click apply for full job details