Service Desk Analyst, O365, Win 11, Fully remote
Posted Today by Totaljobs
£250 Per day
Outside
Remote
Leeds (LS1), LS1
Summary: The Service Desk Analyst role involves providing 1st and 2nd line support for incidents and service requests in a fully remote capacity. The position requires collaboration with third parties and internal teams to diagnose and resolve IT issues, with a focus on customer care and maintaining professional relationships. Candidates should have relevant experience in service desk support, particularly with Windows 11 and Office 365. This role is classified as outside IR35.
Key Responsibilities:
- Supporting IT Services (Incident Management / Request Fulfilment).
- Logging and accurately identifying, categorising, prioritising, and diagnosing incidents and service requests.
- Collaborating with third parties and colleagues to investigate, diagnose, analyse, and resolve IT issues.
- Utilising Change Management and Problem Management processes.
- Providing a welcoming, friendly, customer-focused, and professional attitude to all users.
- Maintaining good working relationships with end users and departments within the organisation.
Key Skills:
- Previous experience in a similar 1st & 2nd line support role (Service Desk - Desktop).
- Relevant experience in a similar Service Desk support role.
- ITIL certification.
- Windows 11 support and installation skills.
- MS Office and Office 365 skills.
- Active Directory account administration.
- Excellent communication and interpersonal skills.
Salary (Rate): £250 per day
City: Leeds
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Service Desk Analyst, O365, Win 11, Fully remote
Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests.
This is FULLY REMOTE and OUTSIDE OF IR35.
General responsibilities:
- Supporting IT Services (Incident Management / Request Fulfilment)
- Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed.
- Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve IT issues.
- Knowledge of and experience working within depts. utilising Change Management and Problem Management.
- Customer Care including providing a welcoming, friendly, customer focused and professional attitude to all users.
- Maintain good working relationships with end users and departments within the organisation.
Technical skills:
- Previous experience in a similar 1st & 2nd line support role (Service Desk - Desktop)
- Relevant experience in a similar Service Desk support role
- ITIL
- Windows 11 support and installation
- MS Office and Office 365 skills
- Active Directory account admin.
- Excellent communication and interpersonal skills.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
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