Senior Primary Support Engineer – PeopleSoft HCM (Canadian Payroll)
Posted 1 week ago by Pixie Services USA inc.
Negotiable
Undetermined
Remote
Remote or Ottawa, Ontario
Summary: We are looking for a Senior Primary Support Engineer with extensive knowledge of PeopleSoft HCM, particularly in Canadian Payroll, to join a dynamic support team. The role involves troubleshooting complex payroll issues, analyzing system defects, and ensuring compliance with Canadian tax regulations. The ideal candidate should possess both functional and technical skills and be able to work independently in a fast-paced environment.
Key Responsibilities:
- Provide L2/L3 production support for PeopleSoft HCM – Canadian Payroll
- Troubleshoot and resolve complex payroll processing issues, including tax, deductions, and retro calculations
- Analyze and validate Canadian payroll tax calculations (federal, provincial, CPP, EI, etc.)
- Investigate and resolve issues related to payroll cycles, year-end processing, and ROE
- Work on bug fixes, enhancements, and root cause analysis
- Collaborate with functional teams, HR, and finance stakeholders to resolve payroll discrepancies
- Support patching, tax updates, and legislative changes for Canadian payroll
- Perform data analysis using SQL queries to troubleshoot and validate payroll data
- Document issues, solutions, and processes for knowledge sharing
- Ensure SLAs are met and provide timely updates to stakeholders
Key Skills:
- 8+ years of experience with PeopleSoft HCM
- Strong hands-on experience in Canadian Payroll module
- Deep understanding of Canadian payroll legislation and tax calculations:
- Federal & Provincial taxes
- CPP (Canada Pension Plan)
- EI (Employment Insurance)
- Year-end processing (T4, RL-1, etc.)
- Proven experience in production support / troubleshooting roles (L2/L3)
- Strong knowledge of PeopleTools (Application Designer, PeopleCode, Query, Component Interface)
- Ability to write and analyze SQL queries
- Experience with payroll interfaces and integrations
- Strong analytical and problem-solving skills
Salary (Rate): undetermined
City: Ottawa
Country: Canada
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are seeking a Senior Primary Support Engineer with deep expertise in PeopleSoft HCM, specifically Canadian Payroll, to join a high-performing support team. This role requires a hands-on expert who can troubleshoot complex payroll issues, analyze system defects, and ensure accurate Canadian tax calculations and compliance.
The ideal candidate is a seasoned professional with strong functional and technical capabilities, capable of working independently in a fast-paced production support environment.
Key Responsibilities
- Provide L2/L3 production support for PeopleSoft HCM – Canadian Payroll
- Troubleshoot and resolve complex payroll processing issues, including tax, deductions, and retro calculations
- Analyze and validate Canadian payroll tax calculations (federal, provincial, CPP, EI, etc.)
- Investigate and resolve issues related to payroll cycles, year-end processing, and ROE
- Work on bug fixes, enhancements, and root cause analysis
- Collaborate with functional teams, HR, and finance stakeholders to resolve payroll discrepancies
- Support patching, tax updates, and legislative changes for Canadian payroll
- Perform data analysis using SQL queries to troubleshoot and validate payroll data
- Document issues, solutions, and processes for knowledge sharing
- Ensure SLAs are met and provide timely updates to stakeholders
Required Skills & Experience
- 8+ years of experience with PeopleSoft HCM
- Strong hands-on experience in Canadian Payroll module
- Deep understanding of Canadian payroll legislation and tax calculations:
- Federal & Provincial taxes
- CPP (Canada Pension Plan)
- EI (Employment Insurance)
- Year-end processing (T4, RL-1, etc.)
- Proven experience in production support / troubleshooting roles (L2/L3)
- Strong knowledge of PeopleTools (Application Designer, PeopleCode, Query, Component Interface)
- Ability to write and analyze SQL queries
- Experience with payroll interfaces and integrations
- Strong analytical and problem-solving skills
Nice to Have
- Experience with PeopleSoft Fluid
- Prior experience supporting multi-country payroll environments
- Exposure to tax updates and compliance changes in Canada
- Experience working in managed services or AMS environments