Senior Chatbot/Voice Enablement Developer
Posted Today by Idexcel Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The Senior Chatbot/Voice Enablement Developer role focuses on designing and developing enterprise-grade chatbot and voice solutions, primarily using Azure technologies. The position requires extensive experience in software engineering and conversational AI, with a strong emphasis on backend development and cloud platforms. Successful candidates will work collaboratively in an agile environment, ensuring compliance and optimizing performance through analytics. This remote position requires alignment with EST working hours to facilitate collaboration with international teams.
Key Responsibilities:
- Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams).
- Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.
- Integrate conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.
- Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).
- Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.
- Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.
Key Skills:
- 5+ years experience in software engineering with 3+ years in conversational AI (chat and voice).
- Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DBs and whisper/voice models and familiarity with WebRTC services.
- Strong backend development skills (C#, REST APIs).
- Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices.
- Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
Salary (Rate): £64.00 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title - Senior Chatbot/Voice Enablement Developer Job Location - Remote, Harrisburg, PA Must work EST time zone hours
Work hours: Standard EST work hours / East coast US time zone is desired for US resources because many of the Development resources are in central Europe or India. We will need overlap at the beginning of the day with those teams.
You will be successful in this role if you have:
- 5+ years experience in software engineering with 3+ years in conversational AI (chat and voice).
- Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DB s and whisper/voice models and familiarity with WebRTC services
- Strong backend development skills (,C# , REST APIs).
- Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices.
- Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
What success looks like in this role:
- Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams).
- Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.
- Integrate conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.
- Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).
- Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.
- Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.