SAP S/4 Hana Service Management Consultant - Remote
Posted 5 days ago by Marvel Technologies Inc
Negotiable
Undetermined
Remote
Remote or Michigan
Summary: The SAP S/4 Hana Service Management Consultant is tasked with supporting the migration of SAP Customer Service processes from ECC 6.0 to S/4HANA. This role involves analyzing existing service processes, identifying simplifications, and ensuring compatibility during the conversion. The consultant will also engage in business process analysis, integration responsibilities, data migration, and testing activities. Strong expertise in SAP Customer Service and S/4HANA is essential for success in this position.
Key Responsibilities:
- ECC to S/4HANA Conversion Support
- Service Management Process Expertise - Configure and support Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing
- Business Process Analysis
- Analyze current ECC service management business processes
- Identify S/4HANA simplifications and changes
- Recommend process improvements or redesign
- Support Fit-Gap workshops with business stakeholders
- Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration
- Data Migration & Validation - Validate master data and transactional data such as Equipment, Service contractions, notifications
- Conducting Testing Activities - Lead or support Unit testing, Integration testing, UAT, Regression testing, validating end-to-end service scenarios after conversion
- Documentation - Create functional design documents, maintain Solution Manager / ChaRM documentation
Key Skills:
- Strong experience in SAP Customer Service (CS) / Service Management
- Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing
- Understanding of S/4HANA simplification items
- Familiarity with SAP Readiness Check 2.0
- Experience with Maintenance Planner
- 6-10 years SAP experience
- At least 1 SAP CS implementation
- Experience in S/4HANA conversion projects (Brownfield preferred)
- Exposure to integration with PM / SD / MM
- Fiori configuration (a plus)
- SAP Activate methodology (a plus)
- Solution Manager / ChaRM (a plus)
- Knowledge of SAP Service in S/4HANA (new service management) (a plus)
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job description - SAP S/4 Hana Service Management Consultant
Location - fully remote, Pacific Time Zone hours
Role Summary
The SAP Service Management Consultant is responsible for supporting and transforming the SAP Customer Service (CS) / Service Management processes during the Brownfield migration from SAP ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities.
Key Responsibilities
ECC to S/4HANA Conversion Support
Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing
Business Process Analysis
Analyze current ECC service management business processes.
Identify S/4HANA simplifications and changes.
Recommend process improvements or redesign.
Support Fit-Gap workshops with business stakeholders.
Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration.
PM (Plant Maintenance)
SD (Sales & Distribution)
MM (Materials Management)
FI/CO
CRM / FSM (if integrated)
Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contractions, notifications.
Work with migration tools
Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion.
Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation.
Required Skills
SAP Functional Skills
Strong experience in SAP Customer Service (CS) / Service Management
Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing
S/4HANA Knowledge
Understanding of S/4HANA simplification items
Familiarity with SAP Readiness Check 2.0
Experience with Maintenance Planner
Experience Requirements
6 10 years SAP experience
At least 1 SAP CS implementation
Experience in S/4HANA conversion projects (Brownfield preferred)
Exposure to integration with PM / SD / MM
The following skills are a plus
Fiori configuration
SAP Activate methodology
Solution Manager / ChaRM
Knowledge of SAP Service in S/4HANA (new service management)
Deliverables in Brownfield Project
Typical deliverables include:
Service Management Fit-Gap analysis
Simplification impact document
Configuration validation report
Integration validation
Testing sign-off
Cutover support