Oracle Cerner Technical Consultant
Posted 6 days ago by Tekfortune Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The Oracle Cerner Technical Consultant role involves providing AMS support for large healthcare organizations, focusing on SLA and KPI-based delivery, as well as ITIL SCRUM operations. The position requires strong functional knowledge of Cerner systems and experience in delivery roles within the US healthcare sector. Key responsibilities include incident resolution, service request management, and compliance awareness. The role is fully remote, allowing for flexible work arrangements.
Key Responsibilities:
- Perform AMS support for large healthcare organizations
- Manage SLA & KPI based delivery
- Oversee ITIL SCRUM based operations and project delivery
- Resolve incidents and service requests (RITM)
- Prepare and present root cause analyses (RCAs)
- Engage in knowledge management
- Track and report SLA/SLO metrics
- Provide on-call and after-hours coverage
Key Skills:
- Experience with Cerner systems
- Strong functional breadth in healthcare IT
- Knowledge of ITIL v3/v4 frameworks
- Experience in incident, problem, change, and request management
- Ability to manage P1/P2 incidents and RCA ownership
- Understanding of security, access, and compliance
- Experience in large US healthcare delivery roles
Salary (Rate): £45
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Role : Oracle Cerner Technical Consultan Location : 100% Remote
Job Description :
Oracle Cerner Technical Consultant must have experience in performing AMS support for large healthcare including SLA & KPI based delivery, ITIL SCRUM based Operations and project delivery experience.
Strong Cerner Functional Breadth, preferred experience in Delivery Role with Large US Healthcare
Core functional domains:
- Registration / ADT
- Charge Services / Patient Accounting
- Clinical modules (FirstNet, CareAware, Nursing)
- Ancillaries (PathNet, RadNet, Pharmacy at least dependencylevel)
- Core Security (access, roles, audits)
- AMS Operations & ITIL
- Incident, Problem, Change, Request (ITIL v3/v4)
- P1/P2 management and RCA ownership
- SLA/SLO tracking and reporting
- Knowledge deflection and incident trend reduction
- Oncall / afterhours coverage model
- Security, Access & Compliance Awareness
Resolution of Incidents and Service Requests (RITM), preparing and presenting RCAs and problem and Knowledge Management.