Omnichannel Contact Center Consultant (LiveVox/NICE)
Posted Today by TechSpace Solutions Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The Omnichannel Contact Center Consultant role focuses on leveraging LiveVox and NICE technologies to enhance outbound campaign strategies. The consultant will collaborate with both business and technical teams to optimize call center operations. This position is remote and is expected to last between 6 to 12 months. Candidates should possess relevant experience in call center scripting and integration technologies.
Key Responsibilities:
- Core work on LiveVox outbound campaign working with both business and technical teams.
- Call Center experience in NICE InContact with Studio Scripting (Omni channel scripting).
- Call Center experience in LiveVox with designer Scripting (Omni channel scripting).
- Good knowledge on API; Snowflake integration; SF Marketing cloud SME on LiveVox dialer/Smart Reach with scripting Nice Personal Contact Dialer.
Key Skills:
- Experience with LiveVox and NICE InContact.
- Proficiency in omni-channel scripting.
- Knowledge of API and Snowflake integration.
- Expertise in SF Marketing Cloud.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Omnichannel Contact Center Consultant (LiveVox/NICE)
Location: Plano, TX 75024 (Remote)
Duration: 6-12 Months
Must Have Skills:
Core work on LiveVox outbound campaign working with both business and technical teams.
Detailed Job Description
- Call Center experience in NICE InContact with Studio Scripting.(Omni channel scripting)
- Call Center experience in LiveVox with designer Scripting.(Omni channel scripting)
- Good knowledge on API ; Snowflake integration; SF Marketing cloud SME on LiveVox dialer /Smart Reach with scripting Nice Personal Contact Dialer.