Genesys Engineer - W2 Only

Genesys Engineer - W2 Only

Posted Today by K Anand Corporation

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Negotiable
Undetermined
Remote
Remote
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Amazon Web Services (AWS) Application Programming Interface (API) Authentications C# (Programming Language) Cloud Administration Cloud Computing Cloud Infrastructure Cloud Technology Data Management Platforms Genesys Identity And Access Management JavaScript (Programming Language) JSON Management Microsoft Azure OAuth Salesforce Single Sign-On (SSO) Stakeholder Management

Summary: The Genesys Engineer role focuses on the administration and engineering of Genesys Cloud, requiring extensive experience in building and supporting contact center solutions. The position emphasizes strong analytical skills and the ability to troubleshoot various integrations and call flows. Candidates should possess excellent communication skills and be adept at working with REST APIs and third-party integrations. This role is remote and is specifically for W2 employees only.

Key Responsibilities:

  • Administer and engineer Genesys Cloud solutions.
  • Build and support Genesys Cloud Scripts and Architect inbound flows.
  • Develop and troubleshoot Data Actions.
  • Work with REST APIs and third-party integrations.
  • Manage contact center routing concepts, queues, skills, and user management.
  • Troubleshoot call flows, integrations, and authentication issues.
  • Document processes and communicate effectively with stakeholders.

Key Skills:

  • 3+ years of experience with Genesys Cloud administration and engineering.
  • Strong hands-on experience with Architect inbound flows and common modules.
  • Experience building and supporting Genesys Cloud Scripts.
  • Experience developing and troubleshooting Data Actions.
  • Experience working with REST APIs and third-party integrations.
  • Understanding of contact center routing concepts, queues, skills, and user management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation abilities.
  • Experience with C# development preferred.
  • Experience with Salesforce integrations and Service Cloud Voice preferred.
  • Experience with OAuth, SSO, and identity management platforms.
  • Experience with AWS, Azure, or cloud-based infrastructure services.
  • Familiarity with JavaScript, JSON, and API development concepts.
  • Experience supporting enterprise contact center environments.

Salary (Rate): £30.00 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Required Qualifications

  • 3+ years of experience with Genesys Cloud administration and engineering
  • Strong hands-on experience with Architect inbound flows and common modules
  • Experience building and supporting Genesys Cloud Scripts
  • Experience developing and troubleshooting Data Actions
  • Experience working with REST APIs and third-party integrations
  • Understanding of contact center routing concepts, queues, skills, and user management
  • Experience troubleshooting call flows, integrations, and authentication issues
  • Strong analytical and problem-solving skills
  • Excellent communication and documentation abilities

Preferred Qualifications

  • Experience with C# development preferred
  • Experience with Salesforce integrations and Service Cloud Voice preferred
  • Experience with OAuth, SSO, and identity management platforms
  • Experience with AWS, Azure, or cloud-based infrastructure services
  • Familiarity with JavaScript, JSON, and API development concepts
  • Experience supporting enterprise contact center environments.
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