Genesys Cloud IVR Developer - Remote

Genesys Cloud IVR Developer - Remote

Posted 1 day ago by 1764270733

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Negotiable
Outside
Remote
USA
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Admin Tools Application Programming Interface (API) Cloud Computing Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Genesys Interactive Voice Response JavaScript (Programming Language) Microsoft Visio Salesforce Software Development

Summary: The role of Genesys Cloud IVR Developer involves designing and developing IVR call flows in omni-channel environments, requiring extensive experience with Genesys Cloud and related technologies. The candidate should possess strong analytical and troubleshooting skills, with a focus on CRM integrations and bot development. A minimum of 5 to 8 years of relevant experience is essential for this position. The role is remote and classified as outside IR35.

Key Responsibilities:

  • Design and develop IVR call flows for inbound and outbound voice and chat channels.
  • Create and configure Data Actions and integrations within Genesys Cloud.
  • Integrate CRM platforms such as Salesforce with Genesys Cloud.
  • Build and configure bot flows for inbound channels.
  • Work with Genesys Cloud admin tools to configure platform features.
  • Troubleshoot agent issues and provide Genesys Cloud support.
  • Configure outbound dialer campaigns.
  • Represent call flow logic using Visio diagrams.
  • Utilize basic JavaScript knowledge for understanding or developing scripts.

Key Skills:

  • Genesys Cloud IVR development.
  • Omni-channel call flow design (voice, chat).
  • Data Actions and API integrations.
  • CRM integration (preferably Salesforce).
  • Bot development and configurations.
  • Genesys Cloud Admin configuration.
  • Outbound dialer campaign experience.
  • Troubleshooting and support experience.
  • Basic JavaScript understanding.
  • Visio for call flow design.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Description

We are seeking an experienced Genesys Cloud IVR Developer with strong hands-on experience in designing and developing IVR call flows across omni-channel environments. The ideal candidate will have deep technical knowledge of Genesys Cloud, integrations, data actions, bot development, and CRM connectivity. This role requires 5 to 8 years of relevant experience with strong analytical, troubleshooting, and configuration skills.

Key Responsibilities

  • Design and develop IVR call flows for inbound and outbound voice and chat channels.

  • Create and configure Data Actions and integrations within Genesys Cloud.

  • Integrate CRM platforms such as Salesforce with Genesys Cloud.

  • Build and configure bot flows for inbound channels.

  • Work with Genesys Cloud admin tools to configure platform features.

  • Troubleshoot agent issues and provide Genesys Cloud support.

  • Configure outbound dialer campaigns.

  • Represent call flow logic using Visio diagrams.

  • Utilize basic JavaScript knowledge for understanding or developing scripts.

Must Have Skills

  • Genesys Cloud IVR development.

  • Omni-channel call flow design (voice, chat).

  • Data Actions and API integrations.

  • CRM integration (preferably Salesforce).

  • Bot development and configurations.

  • Genesys Cloud Admin configuration.

  • Outbound dialer campaign experience.

  • Troubleshooting and support experience.

  • Basic JavaScript understanding.

  • Visio for call flow design.

Minimum Required Experience

  • 5 to 8 years of relevant experience.

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