Call Center with LiveVox & NICE InContact Experience
Posted Today by TechSpace Solutions Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The role involves working in a call center environment with expertise in LiveVox and NICE InContact systems, focusing on outbound campaigns. The candidate will collaborate with both business and technical teams to implement omni-channel scripting solutions. This position is remote and requires a strong understanding of API integrations and marketing cloud systems. The duration of the contract is expected to be over 12 months.
Key Responsibilities:
- Core work on LiveVox outbound campaigns.
- Collaborate with business and technical teams.
- Implement omni-channel scripting in NICE InContact and LiveVox.
- Utilize API integrations and Snowflake.
- Act as a subject matter expert on LiveVox dialer and Smart Reach.
Key Skills:
- Call center experience with NICE InContact and LiveVox.
- Proficiency in omni-channel scripting.
- Knowledge of API and Snowflake integration.
- Experience with SF Marketing Cloud.
- Familiarity with LiveVox dialer and Smart Reach scripting.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title : Call Center with LiveVox & NICE InContact Experience
Location : Plano, TX (Remote)
Duration : 12+ Months
Job Details:
Must Have Skills
Core work on LiveVox outbound campaign working with both business and technical teams.
Detailed Job Description
Call Center experience in NICE InContact with Studio Scripting.(Omni channel scripting) Call Center experience in LiveVox with designer Scripting.(Omni channel scripting) Good knowledge on API ; Snowflake integration; SF Marketing cloud SME on LiveVox dialer /Smart Reach with scripting Nice Personal Contact Dialer.