Recruiting Solutions Operations Lead
Posted 1 day ago by GradBay
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Recruiting Solutions Operations Lead is responsible for overseeing operational performance within a recruitment solutions and talent technology platform for a purpose-driven organization. This role combines strategic oversight with hands-on management to ensure high-quality service delivery for clients and candidates. The position requires effective resource allocation, supplier management, and team leadership to enhance operational efficiency. The ideal candidate will have a strong background in recruitment or HR technology, with a focus on driving performance and process improvement.
Key Responsibilities:
- Ensure appropriate allocation of associates and flexible resources across client projects
- Monitor capacity and adjust deployment to balance utilisation, wellbeing, and service delivery
- Partner with delivery teams to forecast demand and proactively plan for peak periods
- Coordinate with HR, Finance, and IT to ensure timely onboarding, contracts, and system access
- Oversee procurement of third-party attraction and advertising channels
- Ensure purchasing remains cost-effective and within agreed budgets
- Maintain accurate purchase order processes and tracking
- Ensure client invoicing is raised accurately and promptly
- Reconcile delivery activity against contracted services and third-party spend
- Provide guidance and coaching to operational and client-facing teams
- Support performance against KPIs and service standards
- Foster a collaborative, accountable, and high-performing team culture
- Oversee first-line support for the candidate management platform
- Ensure issues are resolved quickly and communication is proactive
- Support successful platform implementations in partnership with technical teams
- Maintain strong, trusted relationships with clients
Key Skills:
- Experience in recruitment, RPO, or HR technology environments
- Track record of driving operational performance and process improvement
- Strong relationship management skills and commercial awareness
- Confidence in leading teams and developing talent
- Excellent written and verbal communication skills
- Proactive, solution-oriented mindset
- Strong organisational skills and ability to manage multiple priorities
- Adaptability and confidence working with systems and data
- Experience within early careers recruitment or campus hiring environments is highly advantageous
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Recruiting Solutions Operations Lead - FTC - 9months
Our client is a purpose-driven organisation dedicated to connecting students and early-career talent with meaningful employment opportunities. Through innovative technology, strategic partnerships, and data-driven insight, we support employers, universities, and education providers in attracting and engaging emerging talent. Their mission goes beyond filling roles — they aim to equip young people with the tools, confidence, and opportunities they need to succeed in the world of work.
The Opportunity
They are seeking a Recruitment Operations Lead to oversee operational performance across our recruitment solutions and talent technology platform. This role sits within the leadership structure of the RPO function and plays a key part in ensuring consistent, high-quality delivery for clients and candidates alike. You will combine strategic oversight with hands-on operational management, ensuring resources are deployed effectively, processes run smoothly, and service standards remain high.
Key Responsibilities
- Resource Planning & Operational Efficiency
- Ensure appropriate allocation of associates and flexible resources across client projects
- Monitor capacity and adjust deployment to balance utilisation, wellbeing, and service delivery
- Partner with delivery teams to forecast demand and proactively plan for peak periods
- Coordinate with HR, Finance, and IT to ensure timely onboarding, contracts, and system access
- Use resource tracking tools and data insights to inform planning decisions
- Supplier & Budget Management
- Oversee procurement of third-party attraction and advertising channels
- Ensure purchasing remains cost-effective and within agreed budgets
- Maintain accurate purchase order processes and tracking
- Billing & Commercial Accuracy
- Ensure client invoicing is raised accurately and promptly
- Reconcile delivery activity against contracted services and third-party spend
- Team Leadership & Development
- Provide guidance and coaching to operational and client-facing teams
- Support performance against KPIs and service standards
- Foster a collaborative, accountable, and high-performing team culture
- Client Experience & Platform Delivery
- Oversee first-line support for the candidate management platform
- Ensure issues are resolved quickly and communication is proactive
- Support successful platform implementations in partnership with technical teams
- Maintain strong, trusted relationships with clients
About You
They are looking for an experienced operations leader with a background in recruitment, RPO, or HR technology environments. You will demonstrate:
- A track record of driving operational performance and process improvement
- Strong relationship management skills and commercial awareness
- Confidence in leading teams and developing talent
- Excellent written and verbal communication skills
- A proactive, solution-oriented mindset
- Strong organisational skills and the ability to manage multiple priorities
- Adaptability and confidence working with systems and data
- Experience within early careers recruitment or campus hiring environments is highly advantageous.
Role Details
9-month fixed-term contract
Full-time (37.5 hours per week, Monday to Friday)
Standard probationary period applies
Pre-employment screening conducted in line with company policy
Please click apply now to find out more!